Account Manager

Fusion5; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Fusion5 is seeking a dynamic Account Manager to lead strategic relationships with a portfolio of clients and drive cross-sell across our ERP, CRM, CPM, and HCM capabilities. You will own executive relationships and develop Territory Plans to expand Fusion5’s footprint, identifying growth opportunities and delivering transformational outcomes.

You will collaborate with internal teams to provide tailored solutions, manage projects end-to-end, and ensure exceptional customer outcomes through

Qualifications

• 3+ years in account management or solution selling in SI/consulting environments.
• Proven track record of year-on-year account growth through cross-sell.
• Experience selling Business Applications (ERP, CRM, CPM, HCM), preferably Microsoft.

Responsibilities

• Own and map senior stakeholder relationships across customers and build strong executive connections.
• Develop and execute Territory Plans to retain and expand Fusion5’s footprint within key accounts.
• Identify and pursue new business opportunities, driving revenue growth and profitability.
• Exceed sales targets while capitalising on cross-sell opportunities.
• Collaborate with internal teams to deliver transformational solutions tailored to client needs.
• Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
• Present customers with value and insights, challenging them to achieve their goals.
• Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
• Run a tight commercial operation with accurate forecasting, pipeline hygiene, and CRM records

Skills

Account management

Cross-sell

Solution selling

CRM software

Tools

CRM software

Job description

Fusion5 is on the move. We've built a strong foundation across Business Applications - ERP, CRM, CPM, and HCM - and we're now accelerating into AI transformation, managed services, and data-led advisory. Our clients are increasingly looking to us not just as their technology implementer, but as their long-term transformation partner.

We're looking for an Account Manager who leads with the business problem, not the product pitch. You'll own a portfolio of allocated accounts, drive cross-sell and expansion across Fusion5's full capability set, and position us as the partner of choice for every major technology and transformation decision our clients face.

This is not just a renewal role. This is a growth role — built for someone who knows how to earn a seat at the executive table and keep it.

We’re seeking a dynamic Account Manager to:

• Lead Strategic Relationships: Nurture, manage and grow partnerships with our clients, delivering transformational solutions that make a real impact.
• Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales targets.
• Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
• Drive exceptional Customer Experience – deliver best-in-class Account Management to ensure high client sentiment and value.

Why Join Fusion5?

• Our value – we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
• Our credibility - helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
• Our approach - is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
• Our Account Management team - we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
• Our ‘Promise to you’ - includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.

What You’ll Do:

• Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own strong relationships with client’s senior stakeholders.
• Develop and execute Territory Plans to retain and expand Fusion5’s footprint within key accounts.
• Identify and pursue new business opportunities, driving revenue growth and profitability.
• Exceeding sales targets whilst capitalising on cross-sell opportunities
• Collaborate with internal teams to deliver transformational solutions tailored to client needs.
• Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
• Present customers with value and insights, challenging them to achieve their goals.
• Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
• Run a tight commercial operation. Maintain accurate forecasting, pipeline hygiene, and CRM records

What you'll bring

The non-negotiables

• 3+ years in account management, client partner, or solution selling - ideally within a system integrator, management consulting, or professional services environment.
• A track record of growing accounts year-on-year through genuine cross-sell - not just defending existing revenue.
• Experience selling Business Applications (ERP, CRM, CPM, or HCM), preferably Microsoft, enough to hold a credible commercial and business outcome conversation.

Strongly favoured

• Exposure to selling AI, managed services, data, or transformation advisory.
• Experience having C-level business transformation conversations. You understand P&Ls, change management, and how technology decisions connect to business outcomes.
• Industry experience in logistics, manufacturing, retail, distribution or memberships - sectors where Fusion5 has deep reference stories.
• Background in professional services or consulting - comfortable scoping engagements, managing delivery risk, and building long-cycle relationships.

The personal stuff

• Commercially sharp: you read a room, a contract, and the space between the lines.
• Structured but adaptable: you can run a Territory Plan simultaneously without dropping the ball.
• Genuinely curious: you stay current on AI, automation, and what's reshaping your clients' industries.
• A team player: the best opportunities at Fusion5 come through collaboration.

Ready to take your career to the next level?

Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.