AI Process Transformation Consultant

Fusion5; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working arrangements

Birthday leave

Volunteer days

Regular social events

Clear development plans

Job summary

Fusion5 is seeking an AI Process Transformation Consultant to shape how people, processes and technology work together. You will lead discovery and redesign conversations, identify generative AI and automation opportunities, and translate them into clear future-state processes and requirements for technical teams.

You’ll collaborate with AI architects, engineers, data specialists and change practitioners to deliver impactful transformations and adoption plans.

Qualifications

• 5+ years’ experience across business transformation, analysis, process consulting or similar.
• Experience in business process analysis and redesign including current and future-state mapping.
• Experience translating complex cross-functional processes into clear requirements.
• Exposure to AI, automation, digital or data-enabled transformation initiatives.
• Strong workshop facilitation and executive communication skills.
• Experience collaborating with solution architects, engineers and data teams.
• Understanding of generative AI and agentic AI and relevant Microsoft tools.
• Ability to challenge technical architecture at a conceptual level.

Responsibilities

• Lead customer discovery and process redesign workshops.
• Analyse end-to-end workflows, pain points and hand-offs for improvement.
• Design future-state processes showing how people, AI agents, automation, data and systems work together.
• Identify high-value AI and agentic use cases.
• Define user journeys, business rules and human-in-the-loop controls.
• Translate business needs into requirements, user stories and acceptance criteria.
• Collaborate with AI architects, engineers and data teams.
• Support prototypes, pilots and adoption planning.
• Contribute to proposals, SOWs, roadmaps and estimates.

Skills

5+ years experience

Business process analysis

Workshop facilitation

Executive communication

Solution architecture awareness

Tools

Microsoft Copilot Studio

Microsoft 365 Copilot

Power Platform

Azure AI services

Job description

Shape the future of work by redesigning business processes using AI, automation and agentic solutions.

Turn AI opportunities into real business outcomes, working alongside architects, engineers and customer teams.

Lead meaningful transformation with Fusion5, helping customers rethink how people, processes and technology work together.

At Fusion5, we’re looking for an AI Process Transformation Consultant who can bring together business process thinking, operating model design and emerging AI capabilities to help customers transform how they work.

You’ll lead discovery and process redesign conversations, identify where generative AI, agentic AI and automation can create genuine business value, and translate those opportunities into clear future-state processes and requirements that our technical teams can bring to life.

What you’ll be doing

• Lead customer discovery and process redesign workshops.
• Analyse end-to-end workflows, pain points, decisions, hand-offs and opportunities for improvement.
• Design future-state processes showing how people, AI agents, automation, data and systems work together.
• Identify and shape high-value AI and agentic use cases.
• Define user journeys, agent responsibilities, business rules, guardrails and human-in-the-loop controls.
• Translate business needs into requirements, user stories and acceptance criteria.
• Work closely with AI architects, engineers, Power Platform consultants, data specialists and change practitioners.
• Support prototypes, proofs of concept, pilots and adoption planning.
• Contribute to proposals, Statements of Work, roadmaps and estimates.

About you

You’re an experienced business transformation or process consultant who can take complex, ambiguous business challenges and turn them into practical, implementable solutions. You’re comfortable facilitating workshops, influencing senior stakeholders and working alongside technical teams, and you understand where AI can add real value, as well as when process simplification or conventional automation may be the better answer.

Skills & experience

• 5+ years’ experience across business transformation, business analysis, process consulting, service design, operating model design or a related consulting discipline.
• Strong experience in business process analysis and redesign, including current and future-state mapping.
• Experience translating complex cross-functional processes into clear business requirements.
• Exposure to AI, automation, digital or data-enabled transformation initiatives.
• Strong workshop facilitation, stakeholder management and executive communication skills.
• Experience working alongside solution architects, engineers, data teams and platform specialists.
• An understanding of generative AI and agentic AI and technologies such as Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform and Azure AI services.
• The ability to understand and challenge technical architecture at a conceptual level without needing to be the hands-on solution architect.

Why Fusion5?

Fusion5 is a technology transformation partner helping businesses go beyond with technology across business applications, AI, cloud, security, managed services, enterprise service management and integration services. We combine business, process and technology expertise to deliver connected solutions aligned to our customers’ needs.

What's in it for you?

"Go Beyond" isn't a marketing line at Fusion5 - it's the standard we hold ourselves to. For our HCM team, that means making sure customers can rely on us to resolve issues quickly and get real value from their HCM investment.

At Fusion5, you'll have the backing of an established trans-Tasman organisation, a team that shares knowledge freely, and the opportunity to lead people who care about outcomes, not just output. We're proud to be a diverse, inclusive and forward-thinking employer. We're committed to creating a workplace where our people feel engaged, challenged, supported and successful.

Alongside this, we offer:

• A collaborative, down-to-earth culture where people enjoy working together.
• Flexible working arrangements and a strong focus on work-life balance.
• Birthday leave, volunteer days and regular social events.
• Opportunities for professional growth with clear development plans.

If you’re excited about AI but passionate about solving the business problem first, we’d love to hear from you.

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