Manager - NetSuite Account Management

Fusion5; Sydney, Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave

Volunteer days

Regular social events

Clear development pathways

Job summary

Fusion5 is seeking a commercially driven sales leader to head the ANZ NetSuite Account Management team in Sydney or Melbourne. You will lead a six-person account management group, drive expansion, and ensure renewals while collaborating with Sales, Consulting and Delivery to maximize customer value.

You will coach and develop leaders, shape growth priorities, manage pipeline and forecast, and build trusted executive relationships across customers and senior stakeholders.

Qualifications

• 8+ years in sales or account management roles with leadership experience.
• Proven track record of expanding revenue through cross-sell and upsell.
• Experience leading a team of account managers and guiding strategic account plans.
• Experience with NetSuite and enterprise applications.

Responsibilities

• Lead and grow ANZ NetSuite Account Management team across Australia and New Zealand.
• Coach six Account Managers to win expansion opportunities and renewals.
• Partner with Sales, Consulting, Managed Services to drive revenue and customer value.
• Own pipeline health, forecast accuracy and CRM discipline.
• Build executive relationships with CFOs, CIOs, and COOs.

Skills

Leadership

Account management

New business sales

Strategic thinking

Cross-functional collaboration

Education

Tertiary qualification in Business/Commerce/IS

Tools

NetSuite

CRM software

Job description

• Lead and grow our trans-Tasman NetSuite Account Management team
• Drive expansion and growth across our NetSuite customer base, alongside retention and renewals
• A dedicated sales leadership seat in a growth-focused team

At Fusion5, we help businesses go beyond with technology. We're a trans-Tasman technology transformation partner bringing together business applications, AI, cloud and security to deliver connected solutions for our customers' unique needs. Going beyond is how we show up for our customers, and it's how we back our people too. Here you'll find the trust to lead, the support to stretch yourself and a team that wants to see you win. If you're looking for a great place to grow your career, and to grow a business alongside it, this is it.
We're looking for a Manager to lead our ANZ NetSuite Account Management team in Sydney or Melbourne. This is a dedicated sales leadership role focused on growing revenue across our installed customer base, for someone who loves chasing new opportunities as much as building people - you'll set the priorities, coach a team of Account Managers to find and win expansion opportunities, and help our customers get more value from NetSuite and Fusion5.
What you'll be doing
This is your chance to shape how we grow our NetSuite customer base across Australia and New Zealand. You'll lead a team of six Account Managers, turn our account management and NetSuite tiering strategy into clear growth priorities, and support your team on the opportunities that matter most. Working hand in hand with Sales, Consulting, Managed Services and Delivery, you'll drive expansion revenue, protect recurring revenue and build a high-performing, growth-focused sales culture.

• Leading the ANZ NetSuite Account Management team to deliver expansion, revenue and growth targets, alongside retention and renewals
• Identifying and shaping cross-sell, upsell and expansion opportunities across Fusion5's solutions, services and managed services
• Coaching and developing a high-performing team of curious, commercially astute Account Managers who actively hunt for new opportunities within their accounts
• Guiding your team's strategic account planning for priority customers, with clear growth objectives, pipeline targets, stakeholder engagement and success measures
• Owning pipeline health, forecast accuracy, CRM discipline and portfolio governance across the NetSuite base
• Translating Fusion5's account management, NetSuite tiering and Workday strategies into clear priorities, plans and operating rhythms
• Building trusted executive relationships with CFOs, CIOs, COOs and other senior customer stakeholders, and acting as an escalation point for complex or at-risk accounts
• Driving proactive renewal management, spotting churn risk early and putting remediation plans in place well ahead of renewal dates
• Partnering with Sales, Consulting, Managed Services, Delivery, Finance and Marketing, and bringing portfolio insights and recommendations to NetSuite and ANZ leadership

What you bring
You're a commercially driven sales leader who sees every customer as a growth opportunity. You know strong relationships open the door, but it's finding and winning new opportunities that drives results. You bring discipline to account planning and forecasting, and you love helping your team do their best work. You'll also have:

• 8+ years in sales or account management roles, ideally with a new business sales background, and progressive leadership responsibility
• A strong track record of leading, coaching and developing sales or account management teams focused on expansion and growth
• Proven success driving expansion revenue through cross-sell and upsell within an existing customer base, alongside retention and renewals
• Experience with NetSuite, enterprise business applications, technology services or a comparable complex solution environment
• Strong executive stakeholder relationships and the confidence to lead complex negotiations with multiple decision-makers
• Sound commercial judgment across pricing, deal quality, contract governance and value-based selling
• Confident use of CRM, account planning, forecasting and governance processes
• A data-driven approach to spotting growth opportunities, trends and risks across a portfolio
• A deep understanding of IT services and managed services
• A tertiary qualification in Business, Commerce, Marketing, Information Systems or a related field, or equivalent experience

What's in it for you? "Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables customers to realise their business vision, with AI as a strategic lever for transformation. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

• Collaborative, supportive culture where people enjoy working together
• Flexible work arrangements and a real focus on work-life balance
• Birthday leave, volunteer days, and regular social events
• Clear development pathways and opportunities to grow with the practice

We're committed to helping our people learn, grow and thrive.

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Great outcomes start with great conversations