Account Manager

Entertainment Partners; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Entertainment Partners is seeking an Account Manager to support the commercial team and keep the day-to-day customer engine running smoothly. You will balance commercial drive with top-tier customer experience, partnering with Product & Technology, Services, and Leadership, and acting as an ambassador for EP products.

You will manage Salesforce CRM, quotes and contracts, onboarding, and show success administration, while helping to scale repeatable processes and build a healthy pipeline with the

Qualifications

• Experience in media, agency, technology or SaaS environments.
• Experience in film, TV or the broader creative industry highly valued.
• Experience in production considered a plus, though not essential.

Responsibilities

• Manage Salesforce CRM and pipeline management, keeping records accurate and up to date.
• Collaborate for lead sharing and discovery, helping to build a healthy pipeline.
• Responsible for quoting, customer contracts and agreements.
• Collaborator in onboarding and show success administration.
• Partner with Product & Technology and the Services divisions to support growth and customer outcomes.

Skills

Customer service

Relationship-building

Organizational skills

Proactive problem-solving

Collaboration

Tools

Salesforce CRM

Job description

Entertainment Partners (EP) sits at the financial and operational core of the screen production ecosystem. Across Australia and New Zealand, we provide the infrastructure that enables productions to operate compliantly, efficiently and at scale, from budgeting and scheduling to payroll and accounting, to incentives and final reporting.

The Account Manager supports the commercial team in keeping the day-to-day commercial and customer engine of EP AUNZ running smoothly. This role balances commercial drive and sales effort alongside customer experience and support and builds the systems and processes that make growth repeatable, scalable and accountable.

The Account Manager liaises with customers daily, so customer service and relationship-building are critical to this role. It also partners closely with Product & Technology, the Services divisions and Executive Leadership, and is an ambassador for EP products and services.

• Responsible for Salesforce CRM and pipeline management, keeping records accurate and up to date.
• Collaborator for lead sharing and discovery, helping to build a healthy pipeline.
• Responsible for quoting, customer contracts and agreements.
• Collaborator in onboarding and show success administration.

Customer Experience & Support

• Liaises with customers daily; customer service and relationship-building are critical to this role.
• Balances commercial drive and sales effort alongside customer experience and support.
• Manages customer objections or barriers, with support from the commercial team leaders

Systems, Process & Scalability

• Builds systems and processes that are repeatable, scalable and accountable.
• Looks for ways to improve how the team works day-to-day, so growth doesn't come at the cost of quality.
• Partnering with Product lead to develop AI agents to automate and streamline repeatable workflows

Cross-Functional Partnership

• Partners with Product & Technology and the wider Services divisions, including Post & Incentives, Payroll and Finance, and with Executive Leadership.
• Strong collaborator and team player who enjoys contributing to culture
• Acts as an ambassador for Entertainment Partners and its products and services.

Requirements & Skills

Experience

• Background in media, agency, technology or SaaS environments.
• Experience in film, TV or the broader creative industry highly valued.
• Experience in production considered a plus, though not essential.

Skills & Capabilities

• Hands-on Salesforce experience, and confident using the platform for CRM.
• Strong organisational skills, comfortable managing detail across contracts, quotes and onboarding.
• Excellent customer service and relationship-building skills.
• A proactive, solutions-focused approach to resolving customer issues.