Account Manager

EssilorLuxottica Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

EssilorLuxottica Group is seeking an Account Manager in Sydney to lead key customer relationships and drive sales performance across designated territory. You will collaborate with customers, product specialists, and internal teams to deliver tailored solutions and sustainable growth.

The role involves engaging with industry partners such as Vision Australia, Guide Dogs, and See Differently, providing exceptional service, and leveraging workshops, demonstrations, and presentations to increase

Qualifications

• Experience in sales account management with a focus on customer relationships.
• Strong communication and presentation skills for diverse stakeholders.
• Proven ability to manage multiple priorities and deliver results.

Responsibilities

• Achieve or exceed territory sales targets.
• Develop and execute growth strategies across key accounts.
• Build and maintain relationships with Vision Australia, Guide Dogs, See Differently and other stakeholders.
• Respond to customer enquiries and resolve issues promptly.
• Work with Blindness Product Specialists to drive sales through workshops, demos and presentations.
• Manage opportunities in the sales pipeline and prepare quotations in Dynamics 365.
• Collaborate with Customer Service and Operations for a seamless experience.
• Manage demonstration equipment within territory.
• Develop product knowledge across the HumanWare portfolio (training provided).
• Attend industry events and sales meetings as required.

Skills

CRM (Dynamics 365)

Relationship building

Presentation skills

Sales experience

Autonomous work

Tools

Dynamics 365 CRM

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an Account Manager, you will be responsible for managing key customer relationships, identifying growth opportunities, and driving sales performance across your designated territory. Working closely with leading organisations including
Vision Australia, Guide Dogs, and See Differently, you will help connect people who are blind or have low vision with innovative assistive technology solutions that enhance independence, accessibility, and quality of life.

This is a highly collaborative role where you'll partner with customers, product specialists, and internal teams to deliver exceptional service, provide tailored solutions, and drive sustainable business growth. If you're passionate about building strong relationships, achieving results, and making a genuine difference, this opportunity offers the best of both worlds

Key Responsibilities

• Achieve or exceed territory sales targets
• Develop and execute growth strategies across a portfolio of key accounts
• Build and maintain strong relationships with organisations including Vision Australia, Guide Dogs, See Differently, and other key stakeholders
• Respond promptly to customer enquiries and proactively manage customer issues through to resolution
• Work closely with Blindness Product Specialists to increase sales through workshops, demonstrations, and presentations
• Manage sales opportunities through Dynamics 365 CRM, including:
  • Maintaining accurate customer and activity records
  • Creating and managing opportunities within the sales pipeline
  • Preparing quotations and following up on active opportunities
• Collaborate with Customer Service and Operations teams to ensure a seamless customer experience
• Manage company demonstration equipment within your territory
• Develop and maintain product knowledge across the HumanWare portfolio (comprehensive training provided)
• Attend industry events, conferences, and sales meetings as required

About You

• A highly motivated and energetic sales professional
• Passionate about helping others and making a positive impact
• Skilled in building long-term customer relationships
• An excellent communicator with strong presentation and interpersonal skills
• Self-motivated and able to work autonomously while contributing to a collaborative team environment
• Organised, detail-oriented, and able to manage multiple priorities
• Experienced using CRM systems, preferably Dynamics 365
• Committed to delivering exceptional customer service and customer outcomes

Why Join Us?

• Opportunity to work with market-leading assistive technology products
• Make a meaningful difference in the lives of people who are blind or have low vision
• Join a supportive and passionate team
• Ongoing training and professional development
• Work with respected industry partners and community organisations

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.