Account Manager

Jobtailor; City of Greater Shepparton; On-site; AUD 85,000 - 120,000; Full time

Job summary

Jobtailor in Australia seeks an experienced sales professional to manage and grow a defined ICT/Telco portfolio, building strong customer relationships and driving retention and revenue. You will own the portfolio, execute outbound campaigns, and collaborate with internal teams to qualify leads and achieve targets.

Strong communication, cold and warm calling, and account management are essential. You will work toward KPIs and continually upskill across Telstra’s product solutions to maximize

Qualifications

• Demonstrated ability and performance in an ICT or Telco Sales roles.
• Understand and relate to Small and Medium Business customers.
• Understand technology essential in running a business effectively.
• Proven experience in both cold and warm calling and engaging with potential or existing customers.
• Ability to build and maintain relationships through effective communication and follow-up.

Responsibilities

• Take ownership for managing relevant customer relationships to support development, satisfaction and sales objectives for the defined portfolio.
• Contribute to implementing segment and portfolio strategy, including outbound call campaigns, to support retention and growth.
• Manage inbound/outbound customer sales and service contracts, explore sales opportunities, respond to queries, resolve issues and escalate as needed.
• Collaborate with peers across the TBTC channel to identify and qualify leads.
• Develop and maintain account and portfolio plans to support relationship development and achieve financial and customer targets.
• Meet individual and team sales and performance KPIs.
• Upskill and develop capability across Telstra’s portfolio of products and business solutions.

Skills

ICT Sales

Cold Calling

Warm Calling

Relationship Management

Effective Communication

Follow-Up

Account Management

Sales KPIs

Job description

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.


• Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.


• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.


• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.


• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.


• Meet individual and team sales and performance KPIs.


• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.

Requirements

• Demonstrated ability and performance in an ICT or Telco Sales roles


• Understand and relate to Small and Medium Business customers


• Understand technology essential in running a business effectively


• Proven experience in both cold and warm calling and engaging with potential or existing customers


• Ability to build and maintain relationships through effective communication and follow-up

Core Competencies

Demonstrates strong relationship management and sales capabilities, with a focus on customer satisfaction and retention. Proficient in engaging with Small and Medium Business customers and leveraging technology to drive business effectiveness.

Highest-signal resume keywords

• ICT Sales Experience


• Cold Calling


• Warm Calling


• Customer Relationship Management


• Sales Performance KPIs

ATS Optimization Keywords

Soft Skills

• Effective Communication


• Relationship Building


• Follow-Up

Industry Keywords

• Telco Sales


• Customer Satisfaction


• Account Management


• Portfolio Strategy


• Customer Data Quality