Account Manager - Field

Reapit; Sydney; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working policy

Descripción de la vacante

Reapit is seeking an Account Manager in Sydney to lead client relationships across a portfolio of estate agencies. You will conduct deep-dive client sessions, uncover needs, and propose solutions while managing the pipeline forecast and revenue growth.

You will collaborate with internal teams, maintain accurate client data in Salesforce and Monday, and drive initiatives to reduce churn and expand product usage. The role supports a flexible, hybrid working arrangement from the Sydney office.

Formación

• Must reside in Sydney area.
• Strong organisation and time management skills.
• 3–5 years in a similar role.
• Trustworthy with a positive can‑do attitude.
• Strategic with a growth mindset to expand customer spend.
• Team player with self‑motivation and a strong work ethic.
• Proven track record of meeting/exceeding targets and KPIs.
• Excellent presentation and communication skills.
• Experience with technology/SaaS.

Responsabilidades

• Follow a regular cadence of meetings with portfolio clients.
• Conduct client deep dives and check-ins, online or face‑to‑face.
• Uncover business requirements and internal relationships within each client site.
• Provide solutions addressing client needs and discuss commercial realities.
• Maintain monthly forecast based on current pipeline and manage portfolio growth.
• Keep data records in Salesforce and Monday up-to-date.
• Collaborate with internal teams to achieve agreed outcomes.
• Escalate and resolve client concerns promptly and empathetically.

Conocimientos

Client relationships

Forecasting

Sales & upsell

Time management

Team collaboration

Herramientas

Salesforce

Monday.com

Descripción del empleo

Could you be our next Account Manager superstar?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to Head of Account Management you’ll be involved in:

• Follow a regular cadence of meeting portfolio clients.
• Conduct client deep dives, check in’s, steer co’s either face to face or online, as required.
• Uncover all business requirements, challenges etc.
• Uncover all internal relationships within each client site.
• Provide solutions to address client needs.
• Discuss the commercial reality with the client.
• Monthly forecast based on current pipeline.
• Manage the growth of portfolio including expansion and contraction of each client.
• Maintain a positive CSAT and RAG ratings towards Reapit and its products with each client.
• Uncover and execute ways to reduce potential churn of each client.
• Demonstrate and speak to all of Reapit products with clients to establish value for the client
• Update and maintain data and client records in Salesforce, Monday and any other business systems.
• Monitor and maintain client opportunity pipeline and provide up to date travel plans quarterly.
• Collaborate across internal teams to achieve agreed outcomes.
• Identify complaints and provide a business plan with potential solutions for discussion with the client.
• Assist clients to transition from legacy software to new software.
• Serve as the initial/primary point of escalation for client concerns, ensuring prompt, empathetic, and solutions-focused responses
• Investigate billing and contract issues, collaborate with the appropriate internal stakeholders to resolve and provide solutions to our customers.
• Monitor all of your customer contracts and execute the recontracting process.
• Actively participate in all Reapit driven campaign e.g., usage of SMS etc.
• Respond, engage and close any inbound marketing leads.
• Respond, engage, resolve and close on customer enquiries e.g., billing enquiries.
• Complete all training requirements

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Must be residing in the Sydney area
• Excellent Organisation and Time Management skills
• Min 3-5 years' experience in a similar role
• Trustworthy and professional, with positive can-do attitude
• Strategic solutions approach, with a hunger to grow customer spend and maintain revenue
• Team player with strong work ethic and self-motivation
• Consistent record of exceeding targets and KPI’s
• Attention to detail and accuracy, with excellent presentation and communication skills
• Proven experience working with technology/Saas
• Driver Licence and trustworthy vehicle

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Get acquainted with the Reapit business, people, products & services
• Commence Product learning
• Internal Process learning & sourcing
• Knowing your KPI’s & SLA’s, reporting
• Internal systems training
• Introduction to your portfolio
• Handover & Introduction to your customers
• Communication cadence with your portfolio commenced
• Responding to customers queries
• Building internal relationships
• Expanding product knowledge & participating in knowledge share discussions
• Maintaining records and data as required

Within 3 months:

• Receiving 5-star Customer Satisfaction rating
• Successfully offering solutions and achieving KPI’s
• Maintaining a regular cadence of face-to-face meetings with your customers as required
• Participating in forums and events
• Providing feedback to our internal stakeholders

We operate a Flexible Working Policy and we would like for you to work from our Sydney office 1-2 days per week. You must have a comfortable appropriate working space at home accommodating your office needs.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”