Account Manager

Associated Cleaning Services; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Associated Cleaning Services (ACS) is seeking an experienced Account Manager for our Brisbane operations. This field-based role involves regular travel between sites, leading on-site teams and ensuring high client satisfaction across a portfolio of contracts.

You will liaise between ACS and clients, coordinate labour, manage safety and quality standards, and drive service improvements. A 2+ year background in cleaning/FM settings, plus leadership and WHS knowledge, is preferred.

Qualifications

• 2+ years' experience in customer service, site operations, or contract coordination—ideally in cleaning, FM or similar sectors.
• Proven leadership, interpersonal and client engagement abilities.
• Sound knowledge of WHS standards, risk management, and compliance processes.

Responsibilities

• Act as the first point of contact for client enquiries, escalations, and support needs—responding promptly and professionally.
• Build and maintain strong client relationships, with regular site visits and feedback sessions.
• Lead and support cleaning teams, including mentoring, scheduling, training, and performance management.
• Coordinate labour, resources, and rosters to ensure contracts are serviced to the highest standard.
• Oversee service mobilisation and smooth transition of new contracts.
• Conduct regular site audits, toolbox talks, and WHS checks to ensure safety and compliance.
• Manage consumables, supply orders, and procurement coordination with suppliers.
• Ensure accurate documentation of site performance, incident reports, and client communications.
• Support staff inductions and ongoing training to uphold ACS's quality and compliance standards.
• Provide regular operational reports to senior leadership and contribute to continuous improvement initiatives.
• Monitor and manage cleaning teams to ensure all service standards and compliance requirements are consistently achieved
• Respond promptly to general enquiries and resolve operational issues raised by clients and cleaning teams.
• Manage day-to-day operational activities, ensuring seamless service delivery across all assigned sites
• Promote and drive additional sales within your assigned portfolio.

Skills

Customer service

Site operations

Contract coordination

Leadership

Interpersonal skills

WHS compliance

Organisational multitasking

Sales

Driver's Licence

Education

Certificate III in Cleaning Operations or equivalent

Tools

MS Office

Salesforce

SafetyCulture (iAuditor)

Job description

Join a Trusted Leader in Commercial Cleaning Since 1969

Associated Cleaning Services (ACS) is a proudly Australian-owned business with over 57 years of excellence in the commercial cleaning industry. With a proven track record across health, education, retail, government, and corporate sectors, ACS is known for our commitment to quality, safety, sustainability, and ethical operations

We're seeking an experienced and passionate Account Manager to join our Brisbane team. This is a field-based role ideal for someone who thrives in a fast-paced environment, is highly client-focused, and enjoys working on the ground with frontline teams.

About the Role

As one of our Account Managers, you will manage a portfolio of sites, ensuring operational excellence and high client satisfaction. You'll be the key liaison between ACS and our valued clients, while leading and supporting our on-site cleaning teams.

This is a dynamic, mobile role involving regular travel between sites and active involvement in daily operations.

Key Responsibilities

Act as the first point of contact for client enquiries, escalations, and support needs—responding promptly and professionally.

Build and maintain strong client relationships, with regular site visits and feedback sessions.

Lead and support cleaning teams, including mentoring, scheduling, training, and performance management.

Coordinate labour, resources, and rosters to ensure contracts are serviced to the highest standard.

Oversee service mobilisation and smooth transition of new contracts.

Conduct regular site audits, toolbox talks, and WHS checks to ensure safety and compliance.

Manage consumables, supply orders, and procurement coordination with suppliers.

Ensure accurate documentation of site performance, incident reports, and client communications.

Support staff inductions and ongoing training to uphold ACS's quality and compliance standards.

Provide regular operational reports to senior leadership and contribute to continuous improvement initiatives.

Monitor and manage cleaning teams to ensure all service standards and compliance requirements are consistently achieved

Respond promptly to general enquiries and resolve operational issues raised by clients and cleaning teams.

Manage day-to-day operational activities, ensuring seamless service delivery across all assigned sites

Promote and drive additional sales within your assigned portfolio.

What You’ll Bring

Minimum 2 years' experience in customer service, site operations, or contract coordination—ideally in cleaning, FM or similar sectors

Strong leadership skills with the ability to influence, guide, and motivate dispersed teams

Excellent interpersonal and client engagement skills

Sound knowledge of WHS standards, risk management, and compliance processes

Strong organisational, multitasking, and problem-solving abilities

Tech-savvy, with proficiency in MS Office; experience with Salesforce and SafetyCulture (iAuditor) highly regarded

Certificate III in Cleaning Operations or equivalent industry experience (preferred)

Valid Driver's Licence and reliable vehicle for site visits

Requirements

Flexibility for occasional night work; ability to manage your own schedule based on operational needs

Proven experience in staff training, WHS compliance, and quality assurance

Valid Blue Card (or willingness to obtain)

Close working relationship with, and reporting to, the Head of Customer Success

Why Work with ACS?

Proudly QLD-based business with head office in Newstead and 400+ active client sites across Australia

Industry leader in compliance, sustainability, ethical sourcing and WHS

Collaborative and values-driven team with strong leadership and development pathways

Access to a 24/7 customer care centre, national operations support and real-time QA systems

Be part of a business committed to diversity, equal opportunity and environmental responsibility

Modern working environment with flexibility between office, field, and remote work.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a customer services manager?
• How much notice are you required to give your current employer?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?