Account Manager

Clarivate; Victoria; On-site; AUD 90,000 - 130,000; Full time

Job summary

Clarivate is seeking an Account Manager to join the Australia sales team. You will drive growth across Ex Libris, Research & Analytics, Content and Academic Workflow, leveraging a consultative, customer-centric approach.

The role is hybrid (2–3 days in the office) with travel within ANZ, reporting to the Director, Segment Sales. Ideal candidates have a Bachelor’s degree, 5 years of relevant experience with 2 years in sales, and strong relationship-building skills to manage complex customer

Qualifications

• Bachelor’s Degree or equiva­lent required.
• 5 years of relevant experience with 2 years in sales.
• Masters degree or above is desirable.

Responsibilities

• Achieve sales goals by meeting targets and identifying upsell opportunities.
• Provide accurate sales forecasts to management through regular reporting.
• Collaborate with customers and leads following the sales cycle and processes.
• Understand customer needs and present effective solutions.
• Manage opportunities through the sales cycle from needs to closing.
• Continually build knowledge of Clarivate products and services.
• Engage in meetings and events, sharing customer/product insights with the team.
• Maintain meeting volumes to ensure consistent engagement and productivity.

Skills

Account management

Sales strategy

Opportunity identification

Upselling

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent

Master's degree or above

Job description

We are looking for an Account Manager to join our Sales team in Australia. This is an exciting opportunity to join Clarivate and work with industry recognized services including Ex Libris library software solutions, Research & Analytics products and services, leveraging a consultative, customer-centric approach. The team comprises 3 people and reports to the Director, Segement Sales. We would love to speak with you if you enjoy developing customer relationships, uncovering opportunities for new business, creating a sales strategy for your region, and driving a territory plan.

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree or equali­ve
• 5 Years of Relevant Experience with 2 years of Sales Experience

It would be great if you also had

• Master's degree or above
• 5+ years of relevant account management, business development, or sales experience, including experience managing complex customer relationships and selling enterprise solutions
• Experience within higher education, libraries, research organizations, government, or information services markets is highly desirable

What will you be doing in this role?

• Achieve sales goals by meeting targets and proactively identifying opportunities for upselling.
• Provide accurate sales forecasts to management through consistent communication and reporting as required by leadership
• Collaborate effectively with customers and potential leads, adhering to the established sales cycle and processes.
• Understand customer needs and present compelling solutions to their problems.
• Manage customer opportunities through the sales cycle from identifying needs, through solution development and presentation, to quoting, negotiating, and closing the sale.
• Continuously build knowledge of Clarivate products and services to effectively position our solutions.
• Actively engage in meetings and events, sharing insights on customers, products, and sales with the broader team.
• Maintain meeting volumes as established by Sales Management to ensure consistent engagement and productivity.
• Identify and target potential contacts within existing customers to expand business opportunities.

Additional Responsibilities :

• Develop and execute strategic account plans that identify growth opportunities across the full Clarivate portfolio, including Ex Libris, Research & Analytics, Content, and Academic Workflow solutions.
• Build relationships with diverse buying centers including University Librarians, Library Directors, CIOs, Research Office leaders, Academic Executives, Procurement teams, and Government stakeholders.
• Lead complex solution-selling engagements involving multiple product lines and internal stakeholders, ensuring customer outcomes are aligned with organizational objectives.
• Identify opportunities to cross-sell and upsell across library services platforms, research intelligence solutions, and associated professional services.
• Partner closely with Product Sales Managers, Solution Consultants, Customer Success, and Product teams to develop winning account strategies and successful customer outcomes.
• Maintain awareness of industry trends within higher education, libraries, research institutions, and government sectors to proactively identify new business opportunities.

Hours of Work

Full Time, Permanent (Monday-Friday, core business hours)

This is a hybrid position, working 2-3 days a week in one of our Clarivate offices

We have travel within ANZ