Account Executive

LastPass, Inc.; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid/WFH options

Birthday off

Learning platform access

Referral rewards

Job summary

ENTAG in Brisbane is seeking an Account Executive to join its Solutions Sales team. This full-time, permanent role is based in Brisbane or Sunshine Coast offices.

You will manage an established portfolio of clients, building trusted relationships and identifying opportunities to deliver value through ENTAG’s technology solutions and managed services. Focus is on retention and recurring revenue growth, transitioning customers from transactional purchasing to subscriptions and as-a-service.

Qualifications

• Experience in B2B technology sales.
• Strong relationship-building and stakeholder engagement skills.
• Ability to understand customer needs and translate them into practical opportunities.
• CRM management and pipeline forecasting.

Responsibilities

• Build and maintain relationships across an assigned client portfolio.
• Understand customer priorities and identify upsell and cross-sell opportunities.
• Grow recurring revenue through managed services, subscriptions and as-a-service solutions.
• Manage customer renewals, licences and service agreements ahead of expiry.
• Prepare quotes, proposals and customer presentations.
• Maintain accurate CRM, pipeline and sales forecasting information.
• Participate in customer reviews and support proactive customer retention.
• Collaborate with internal specialists and technology partners to deliver positive customer outcomes.
• Work towards agreed sales, gross profit, pipeline and customer engagement targets.
• Continue building your technology knowledge through vendor training and certifications.
• Demonstrate behaviours that align with Entag’s values of Care, Partner, Empower and Elevate.

Skills

Sales experience

Account management

Relationship building

CRM

Customer service

Pricing discussions

Tools

CRM software

Microsoft 365 Copilot

Job description

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At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers. We have a reputation for fostering a fun yet professional work environment that encourages collaboration and growth, as well as a supportive and friendly culture that makes everyone feel valued.

About Us

At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers. We have a reputation for fostering a fun yet professional work environment that encourages collaboration and growth, as well as a supportive and friendly culture that makes everyone feel valued.

Why You’ll Love Working at ENTAG

• Flexible ways of working – designed to support balance with hybrid and WFH options
• Reward & recognition – with award events, milestone recognition, and celebrating everyday wins
• Grow your career – supported by structured pathways and our dedicated learning platform
• Extra time for what matters – including your birthday off, service recognition leave, and the options to purchase additional annual leave
• Vibrant team culture – social events, team connection opportunities, and our popular ENTAG Move Club
• Wellbeing support – access our Employee Assistance Program whenever you need it
• Referral rewards – earn incentives through our Employee Referral Program

About The Position

We’re looking for an Account Executive to join Entag’s Solutions Sales team. This is a full-time , permanent role based in our Brisbane or Sunshine Coast office.

You’ll manage an established portfolio of clients, building trusted relationships and identifying opportunities to deliver greater value through Entag’s technology solutions and managed services. With a strong focus on customer retention and recurring revenue growth, you’ll help customers transition from transactional purchasing towards subscription, managed services and as-a-service solutions.

Working closely with our technical specialists, managed services team and technology partners, you’ll manage customer opportunities from discovery through to proposal, renewal and commercial follow-through.

In This Role You Will

• Build and maintain strong relationships across an assigned client portfolio.
• Understand customer priorities and identify relevant upsell and cross-sell opportunities.
• Grow recurring revenue through managed services, subscriptions and as-a-service solutions.
• Manage customer renewals, licences and service agreements ahead of expiry.
• Prepare quotes, proposals and customer presentations.
• Maintain accurate CRM, pipeline and sales forecasting information.
• Participate in customer reviews and support proactive customer retention.
• Collaborate with internal specialists and technology partners to deliver positive customer outcomes.
• Work towards agreed sales, gross profit, pipeline and customer engagement targets.
• Continue building your technology knowledge through vendor training and certifications.
• Demonstrate behaviours that align with Entag’s values of Care , Partner , Empower and Elevate .

We’re Looking For

A motivated, customer-focused sales professional who enjoys building relationships, creating opportunities, and helping customers achieve their business goals through technology solutions.

You’ll thrive if you have:

• Experience in sales, account management or customer service, ideally within a B2B technology environment.
• Strong relationship-building and stakeholder engagement skills.
• The ability to understand customer needs and translate them into practical opportunities.
• A customer-focused mindset with strong follow-up and organisational skills.
• Experience managing a sales pipeline and maintaining accurate information in a CRM.
• Commercial awareness and confidence discussing pricing, subscriptions and service agreements.
• The ability to collaborate effectively with technical specialists and internal teams.
• A commitment to continuous learning and professional development.

Desirable extras include:

• Experience within a Managed Services Provider or technology solutions business.
• Exposure to managed services, subscriptions or recurring revenue models.
• Knowledge of Microsoft, Telstra, Verkada, Cisco or Fortinet solutions.
• A general understanding of cyber security concepts, including the Essential Eight and ISO 27001.
• Experience using Microsoft 365 Copilot or other AI productivity tools.