Account Director

Kinetic IT; City of Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid options

Flexible hours

Employee discounts

Discounted gym membership

Job summary

Kinetic IT is seeking an Account Director to own a high-profile state government account in Melbourne. Based in the CBD with one day a week from home, the role offers visibility across a major enterprise environment and a path to growth beyond day-to-day delivery.

You will drive executive stakeholder relationships, service outcomes, commercial performance and future opportunities, partnering with delivery leaders to ensure long-term partnership and growth.

Qualifications

• Experience managing enterprise-level government accounts or large MSP/outsourcing engagements.
• Proven ability to influence senior stakeholders and shape executive relationships.
• Strong commercial acumen with governance and financial oversight.

Responsibilities

• Oversee the state government account with attention to service outcomes and growth.
• Lead executive-level conversations, escalations and contract discussions with confidence.
• Identify opportunities for project and professional services expansion across the account.
• Guide service delivery leaders to enable accountable decision making.
• Foster high-performing teams and strong collaboration across client and internal groups.

Skills

Executive stakeholder management

Government account management

Commercial negotiations

Team leadership

Contract governance

Strategic account growth

Job description

We’re looking for an experienced Account Director to take ownership of a high-profile state government account in Melbourne. Based in the CBD, with one day a week from home, this role offers real visibility across a primary enterprise customer environment.

You’ll be the senior customer partner across the enterprise account, shaping the executive stakeholder relationships, service outcomes, commercial performance and future growth opportunities beyond day-to-day delivery.

Working closely with the customer and internal delivery leaders, you’ll oversee services for Technical Enablement, Service Management, Service Centre, Security Management and Project Services, while managing commitments and ensuring the long-term focus and ongoing partnership with Kinetic IT remains undeniable.

Responsibilities will also include:

• Oversee contracted services alongside commercial commitments, budget performance and customer outcomes.
• Navigate complex senior-level conversations, commercial discussions and escalations with confidence and clarity.
• Identify account growth opportunities across project and professional services, while working through government approval pathways and commercial processes.
• Guide the account service delivery leaders, supporting effective decision-making and accountability.
• Foster high performing teams and strong collaboration across customer and internal stakeholder groups.

What you’ll bring to the table:

• Current Australian Citizenship, with current Government Clearance (or ability to obtain through onboarding)
• Experience managing complex enterprise or government customer accounts within MSP, outsourcing or enterprise IT services environments.
• Strong commercial and contract acumen, including financial performance, governance, customer outcome management
• Ability to identify new opportunities across project, professional services or broader account expansion.
• Credibility and confidence with senior stakeholders, with the ability to build trust, influence at executive and C-suite level, and manage complex commercial discussions and escalations professionally.
• People leadership experience, including guiding service leaders, enabling accountability and developing high performing teams.
• A customer focused approach, balanced with commercial discipline and the ability to influence outcomes in complex environments.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.