Account Coordinator - Customer Success (Hybrid)

BlueScope Steel Limited; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Profit share plan

Hybrid work arrangement

Employee discounts

Employee Assistance Program

Job summary

BlueScope Steel Limited in Wingfield SA is seeking an Account Coordinator within the Australian Steel Market Customer Service Team. You will act as the key customer representative for a dedicated portfolio of accounts, ensuring high standards of service delivery across multiple streams and stakeholders.

You will gain exposure across the business, growing your professional knowledge with an iconic Australian company and contributing to seamless product delivery for customers in a hybrid work

Qualifications

• Experience in a customer service environment.
• Strong relationship management and conflict resolution skills.
• Excellent written and verbal communication.
• High attention to detail with ability to multitask.
• Customer focus with ability to resolve issues and identify solutions.
• Experience with various digital platforms.

Responsibilities

• Manage the customer experience for your account portfolio.
• Collaborate with internal stakeholders to provide solutions and deliver product to meet customer needs.
• Provide customers with real-time updates on product and service matters.
• Identify improvements in systems and processes and support changes for internal teams and customers.

Skills

Customer service

Relationship management

Conflict resolution

Communication

Attention to detail

Digital platforms

Job description

BlueScope Steel Limited in Wingfield SA is seeking an Account Coordinator within the Australian Steel Market Customer Service Team. You will act as the key customer representative for a dedicated portfolio of accounts, ensuring high standards of service delivery across multiple streams and stakeholders.

You will gain exposure across the business, growing your professional knowledge with an iconic Australian company and contributing to seamless product delivery for customers in a hybrid work