Accommodation Services Officer, Queensland Corrective Services

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Corrective Services Brisbane - West is seeking an Accommodation Services Officer to support the 24/7 monitoring of offenders in the community. The role involves engaging with stakeholders to coordinate housing arrangements and ensure safety and compliance.

The position requires shift work, occasional travel, and completion of pre-service training plus first aid and accreditation. A C Class driver's license is required.

Qualifications

• Experience in a criminal justice environment, human services or other regulatory agency will be highly desired.
• Pre-service training and accreditations, and ongoing training and professional development relevant to the role.
• Possession of C Class driver's license.
• There may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.
• First aid certification required on commencement of role
• This position involves shift work as the role supports the 24/7 monitoring of offenders in the community. Shift penalties apply.

Responsibilities

• Provide accommodation services for offenders in the community and manage housing arrangements.
• Engage with stakeholders and external service providers to achieve positive outcomes.
• Work varied shifts including after-hours and travel to different locations as needed.
• Undergo internal training and accreditation as required by Queensland Corrective Services.

Skills

Verbal communication

Written communication

Stakeholder engagement

Interpersonal skills

Problem solving

Conflict management

Governance

Computer skills

Resilience

Empathy and cultural awareness

Job description

Information about the position, duties and responsibilities of the role is available in the attached job description.

To be successful in this role, the ideal applicant will be someone who can demonstrate the following experience, knowledge and skills:

• Verbal communication - Assesses audience and provides appropriately tailored and clear information and explanations to a range of individuals and groups, in an effective and confident manner, dealing with challenging behaviour appropriately.
• Written communication - Prepare succinct and accurate documents in a timely manner.
• Stakeholder engagement - Engages with a variety of stakeholders and external service providers to achieve positive outcomes.
• Interpersonal skills - Delivers information to offenders and colleagues in a professional and appropriate manner, engages respectfully, building rapport with others in order to understand issues and suggest courses of action appropriate to their needs.
• Problem solving - Solves problems based on operational guidelines and knowledge, gathers information to inform decision making and appropriately elevates risk to management.
• Conflict management - Confidently assesses conflict situations and applies sound judgement and knowledge of guidelines and procedures to effectively manage conflict.
• Governance - Knowledge, interpretation and application of relevant legislation, policies, and procedures.
• Computer skills - Effectively use departmental computer systems for word processing, email, specialised programs, and internet and intranet functions.
• Resilience - Demonstrates perseverance in achieving objectives and copes effectively with setbacks and problems.
• Empathy and cultural awareness - Demonstrates an interest in and an appreciation and respect for a range of different cultures and actively seeks to understand and effectively engage with others.

Other conditions and requirements

• Experience in a criminal justice environment, human services or other regulatory agency will be highly desired.
• The incumbent will be required to undertake and successfully complete internal pre-service training and associated accreditations, and ongoing training and professional development relevant to the role.
• Possession of C Class driver's license.
• There may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.
• First aid certification required on commencement of role
• This position involves shift work as the role supports the 24/7 monitoring of offenders in the community. Shift penalties apply.

Accommodation Services Officer, Queensland Corrective Services Brisbane - West, Australia