Offender Support & Accommodation Officer (24/7)

Queensland Corrective Services; Queensland; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Queensland Corrective Services is seeking a dedicated professional to support 24/7 offender monitoring, requiring strong communication, stakeholder engagement, and governance knowledge. The role emphasizes clear written documents, risk assessment, and culturally aware interactions with diverse individuals within a regulatory framework.

Applicants should be able to work shifts, undertake training, and comply with relevant policies while maintaining professionalism in challenging environments.

Qualifications

• Verbal communication: Ability to assess audience and provide clear information to diverse individuals and groups.
• Written communication: Prepare succinct and accurate documents.
• Stakeholder engagement: Engage with stakeholders and external service providers.
• Interpersonal skills: Communicate professionally with offenders and colleagues; build rapport.
• Problem solving: Solve problems using guidelines; gather info to inform decisions.
• Conflict management: Manage conflicts with sound judgement.
• Governance: Understand and apply relevant legislation, policies, procedures.
• Computer skills: Use departmental systems for word processing, email, and internet.
• Resilience: Persevere to achieve objectives and cope with setbacks.
• Empathy and cultural awareness: Respect diverse cultures and engage effectively.

Skills

Verbal communication

Written communication

Stakeholder engagement

Interpersonal skills

Problem solving

Conflict management

Governance

Computer skills

Resilience

Empathy and cultural awareness

Job description

Queensland Corrective Services is seeking a dedicated professional to support 24/7 offender monitoring, requiring strong communication, stakeholder engagement, and governance knowledge. The role emphasizes clear written documents, risk assessment, and culturally aware interactions with diverse individuals within a regulatory framework.

Applicants should be able to work shifts, undertake training, and comply with relevant policies while maintaining professionalism in challenging environments.