Accommodation Services Officer

Queensland Corrective Services; City of Brisbane; On-site; AUD 50,000 - 80,000; Full time

Job summary

Queensland Corrective Services is seeking an Accommodation Services Officer to support and oversee offenders subject to Supervision Orders. The role operates on a 24/7 roster, monitoring order compliance and accommodation requirements, while encouraging offenders to develop independent living skills for reintegration into the community.

The position involves engaging with offenders, supervising precinct security, and intervening to reduce incidents, with the overarching aim of maintaining

Qualifications

• Experience in a criminal justice environment, human services or other regulatory agency.

Responsibilities

• Provide oversight of offenders subject to Supervision Orders.
• Monitor offenders’ compliance with order conditions and accommodation requirements.
• Engage with offenders to support development of independent living skills for reintegration.
• Engage with diverse stakeholders and external service providers to achieve positive outcomes.
• Monitor security and movement within the precinct and intervene to reduce risk.

Skills

Verbal communication

Written communication

Stakeholder engagement

Interpersonal skills

Problem solving

Conflict management

Governance

Computer skills

Resilience

Empathy and cultural awareness

Job description

The Accommodation Services Officer (ASO) provides support and oversight of offenders subject to Supervision Orders issued in accordance with the Dangerous Prisoners (Sexual Offenders) Act 2003. The ASO’s work a 24/7 roster and will monitor offenders’ compliance with order conditions and accommodation requirements, in addition to providing support and encouragement to offenders to develop independent living skills to successfully reintegrate back into the community. This workforce will engage in a diverse and dynamic range of activities, including engaging with offenders, monitoring the security and movement into the precinct and intervening to reduce the risk of incidents on the precinct. The primary goal is to maintain community safety whilst assisting offenders to develop skills to safely transition into the community successfully.

Information about the position, duties and responsibilities of the role is available in the attached job description.

Skills

• Verbal communication - Assesses audience and provides appropriately tailored and clear information and explanations to a range of individuals and groups, in an effective and confident manner, dealing with challenging behaviour appropriately.
• Written communication - Prepare succinct and accurate documents in a timely manner.
• Stakeholder engagement - Engages with a variety of stakeholders and external service providers to achieve positive outcomes.
• Interpersonal skills - Delivers information to offenders and colleagues in a professional and appropriate manner, engages respectfully, building rapport with others in order to understand issues and suggest courses of action appropriate to their needs.
• Problem solving - Solves problems based on operational guidelines and knowledge, gathers information to inform decision making and appropriately elevates risk to management.
• Conflict management - Confidently assesses conflict situations and applies sound judgement and knowledge of guidelines and procedures to effectively manage conflict.
• Governance - Knowledge, interpretation and application of relevant legislation, policies, and procedures.
• Computer skills - Effectively use departmental computer systems for word processing, email, specialised programs, and internet and intranet functions.
• Resilience - Demonstrates perseverance in achieving objectives and copes effectively with setbacks and problems.
• Empathy and cultural awareness - Demonstrates an interest in and an appreciation and respect for a range of different cultures and actively seeks to understand and effectively engage with others.

Other Conditions And Requirements

• Experience in a criminal justice environment, human services or other regulatory agency will be highly desired.
• The incumbent will be required to undertake and successfully complete internal pre-service training and associated accreditations, and ongoing training and professional development relevant to the role.
• Possession of C Class driver's license.
• There may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.
• First aid certification required on commencement of role
• This position involves shift work as the role supports the 24/7 monitoring of offenders in the community. Shift penalties apply.

Occupational group

Community Care