Accommodation Receptionist

Compass Group Pty Limited; Wagga Wagga; On-site; AUD 32,000 - 45,000; Full time

Benefits offered by this job

Training and career development

Defence environment experience

Supportive team environment

Job summary

Compass Group Pty Limited is seeking an Accommodation Receptionist to join our team at the Defence site, RAAF Base Wagga, NSW. You will welcome Defence members and guests, manage bookings, check-ins/check-outs, answer calls and emails, and maintain accommodation records with attention to detail.

This full-time role runs Monday to Friday, 8:00am–4:00pm, offering training, development opportunities and a supportive work environment within a Defence setting.

Qualifications

• Previous reception, administration or customer service experience.
• Strong communication and interpersonal skills.
• Good computer skills, including Microsoft Office.
• Excellent attention to detail.
• Ability to work independently and manage competing priorities.
• Professional and friendly approach. Driver's licence preferred.

Responsibilities

• Welcoming Defence members and guests at reception.
• Managing bookings, enquiries, check-ins and check-outs.
• Answering phone calls and responding to emails.
• Conducting room inspections and maintaining standards.
• Issuing and auditing accommodation keys.
• Maintaining records and supporting the accommodation team.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Time management

Professionalism

Driver's licence

Tools

Microsoft Office

Job description

RAAF Base Wagga, NSW
Monday to Friday | 8:00am - 4:00pm
ESS provides vital hospitality and support services across Defence sites throughout Australia. We are currently seeking a professional and organised Accommodation Receptionist to join our team at RAAF Base Wagga.

This role is ideal for someone who enjoys providing excellent customer service, has strong administrative skills, and takes pride in maintaining high accommodation standards.

The Position

Reporting to the Accommodation Manager, your responsibilities will include:

• Welcoming and assisting Defence members and guests
• Managing accommodation bookings, enquiries, check-ins and check-outs
• Answering phone calls and responding to emails
• Conducting room inspections and ensuring accommodation standards are maintained
• Completing cleaning inspections and quality audits
• Issuing, tracking and auditing accommodation keys
• Conducting furniture and fixture audits
• Maintaining accommodation records and reporting requirements
• Attending meetings with clients and stakeholders
• Providing general administrative support to the accommodation team

The Person

To be successful in this role, you will have:

• Previous reception, administration or customer service experience
• Strong communication and interpersonal skills
• Good computer skills, including Microsoft Office
• Excellent attention to detail
• Ability to work independently and manage competing priorities
• A professional and friendly approach
• Current driver's licence (preferred)

What's on Offer

• Monday to Friday roster with no weekend work
• Stable full-time position
• $27.98 per hour
• Training and career development opportunities
• A supportive team environment
• The opportunity to work within a Defence environment

If you are organised, customer-focused and enjoy a varied role, we'd love to hear from you.

Why Compass?

• Join a global industry leader offering career stability and progression
• Access extensive training, development and leadership programs
• Supportive, inclusive and professional work culture
• Competitive salary and great company benefits

ESS is a market leader in delivering hospitality and support services to Defence, offshore and remote sites across Australia. From dining facilities to accommodation and recreation services, we support Defence communities every day.

We are committed to a fair, equitable and accessible recruitment process. If you require adjustments or alternative formats, please contact us at 1300 TALENT or [e-mail].

We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and people with disability.