Housekeeping Supervisor | Rockhampton

Compass Group Pty Limited; Rockhampton Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Compass Group Pty Limited in Rockhampton is seeking an experienced Housekeeping Supervisor to oversee accommodation services and cleaning operations. You will lead a small team, coordinate tasks, and ensure high standards across site facilities in a safe, compliant environment.

The role focuses on day-to-day coordination of accommodation and cleaning services, working with site leadership to meet requirements, allocate resources and maintain service quality for defence operations.

Qualifications

• Experience in housekeeping, accommodation or cleaning supervisory roles.
• Strong leadership and stakeholder management abilities.
• Experience managing accommodation bookings and service delivery.
• Ability to prioritise workloads and allocate tasks effectively.
• High attention to detail and commitment to quality standards.

Responsibilities

• Oversee Working Accommodation and Living-In Accommodation bookings.
• Coordinate and allocate daily tasks to the housekeeping/cleaning team.
• Supervise daily cleaning and accommodation services across site.
• Raise work orders for exercises and cost recovery activities.
• Ensure facilities are maintained to a high standard.
• Monitor compliance with HSEQ and Defence requirements.
• Complete reporting, record keeping and admin tasks.
• Support customer service and stakeholder engagement across site.
• Assist with duties during peak periods.

Skills

Leadership

Team Coordination

Bookings Management

Microsoft Office

Communication

Attention to Detail

Tools

Word

Excel

Outlook

Job description

• Full-Time Salaried Role
• Monday to Friday, 8:00am to 4:00pm
• Internal Career Development Opportunity
• Work-Life Balance

We are seeking an experienced and hands-on Housekeeping Supervisor to join our Defence team. This role is responsible for overseeing accommodation services and cleaning operations, ensuring high standards across site facilities while leading a small team in a safe, compliant, and customer-focused environment.

As the Housekeeping Supervisor, you will play a key role in the day-to-day coordination of accommodation and cleaning services. Working closely with site leadership and operational teams, you will ensure accommodation requirements are met, resources are effectively allocated, and service standards are maintained.

Role Location:

• Rockhampton

Your responsibilities will include:

• Oversee all Working Accommodation and Living-In Accommodation (LIA) bookings.
• Coordinate and allocate daily tasks to the Housekeeping/Cleaning team.
• Supervise daily cleaning and accommodation services across site.
• Raise work orders (WO's) for exercises and cost recovery activities.
• Ensure accommodation facilities are maintained to a high standard.
• Monitor compliance with HSEQ and Defence requirements.
• Complete reporting, record keeping and administrative tasks.
• Support customer service and stakeholder engagement across site.
• Assist the Housekeeping/Cleaning team with operational duties during peak periods and as required.

What we're looking for:

• Previous experience in a housekeeping, accommodation or cleaning supervisory role.
• Strong leadership and team coordination skills.
• Experience managing accommodation bookings and service delivery.
• Ability to prioritise workloads and allocate tasks effectively.
• High attention to detail and commitment to quality standards.
• Strong communication and stakeholder management skills.
• Competency in Microsoft Office applications, including Word, Excel and Outlook.
• Ability to work independently and within a small team environment.
• Ability to obtain and maintain a National Police Check and Defence Security Clearance.
• Australian Citizenship is a mandatory requirement for this position.

Why join us?

• Be part of a national organisation supporting the Australian Defence Force.
• Job security with a global leader in facilities and hospitality services.
• Supportive team culture and collaborative work environment.
• Ongoing training and career development opportunities.
• Opportunity to further develop your leadership skills within Defence operations.

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or email [e-mail].

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams, we create inclusive environments for all our people and those we connect with through our day-to-day operations. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.