Housekeeping All Rounder

Accor; Central Coast; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

ALL Heartist Discounts

Family & Friends Discounts

ALL Loyalty Program (Accor Live Limit)

Career development via Accor Academy

Global networking opportunities

Worldwide opportunities with Accor

Job summary

Pullman Magenta Shores, part of the Accor family, seeks a housekeeping all-rounder to maintain pristine guest rooms and support theHousekeeping team in a beachfront resort on Australia''s NSW Central Coast. You will deliver linens and amenities, respond to guest requests, and uphold safety standards while working with a friendly team in a dynamic hospitality setting.

Join a luxury property offering comprehensive Accor benefits, a vibrant work environment, and opportunities for career growth

Qualifications

• Previous experience as a houseperson or room attendant is advantageous.
• Strong customer service and communication skills.
• Attention to detail and time management are essential.
• Ability to navigate stairs and move between rooms physically.
• Collaborative team player with a positive attitude.

Responsibilities

• Thoroughly clean guest rooms and associated areas to uphold high standards.
• Restock and organise housekeeping trolleys and supplies.
• Deliver guest requests and amenities promptly while respecting privacy.
• Follow safety procedures when handling cleaning materials and chemicals.
• Communicate maintenance issues and hotel requests to the team.
• Assist in coordinating with colleagues to complete tasks efficiently.
• Ensure linen and supplies are managed and transported as required.

Skills

Housekeeping experience

Customer service

Attention to detail

Physical stamina

Team collaboration

Shift flexibility

Job description

Pullman Magenta Shores , a luxurious 5-star beachside resort just 15 minutes north of Terrigal on the NSW Central Coast, is more than just a serene escape-it's an inspiring place to work. Our resort offers a sanctuary of relaxation and elegance, with studio guestrooms, villas, luxury beach houses, terraces, and a variety of dining options, including Barretts Restaurant, Shallows Casual Dining and Bar, and the seasonal Lagoon Bar. We also feature event facilities and the rejuvenating Vie Spa.

As a team member, you'll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. Surrounded by the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park, this stunning backdrop provides the perfect setting for a balanced work-life experience.

Purpose

As a housekeeping all-rounder,you are a key player in the Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your role would also include delivering requests to guest rooms, ensuring there is a steady supply of Linen and amenities. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impecable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues
• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Handle chemicals and cleaning materials with safety

Skills and Experience

• Previous experience as a houseperson or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays and some night work

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.