Aboriginal Victim Support Call Centre Officer

Department of Justice and Community Safety VIC; Melbourne; Sur place; AUD 81 000 - 99 000; Plein temps

Résumé du poste

Department of Justice and Community Safety VIC in Melbourne is seeking a contact centre officer to support victims of crime through the Financial Assistance Scheme (FAS). You will answer calls, provide clear advice and help people access the support they need with cultural safety at the core.

You will engage via the Marra Yattakunar Pathway and general FAS helpline, delivering accurate information while showing empathy and trauma-informed care.

Qualifications

• Strong knowledge of Aboriginal communities, Victorian Aboriginal culture, history and current issues.
• Ability to communicate sensitively and respectfully with Aboriginal people and diverse backgrounds.
• Experience supporting people affected by trauma, family violence or sexual assault, with understanding of their needs.

Responsabilités

• Answer calls through the Marra Yattakunar Pathway and the general FAS helpline.
• Provide clear and accurate information about financial assistance, entitlements and support services.
• Respond to victims with care, empathy and cultural awareness, including those affected by trauma.
• Recognise signs of family violence and help people access appropriate support and referrals.
• Follow legal requirements and service procedures while improving culturally safe and victim-focused services.

Connaissances

Aboriginal communities knowledge

Empathy & communication

Trauma-informed approach

Cultural safety

Formation

Community services / social work background (desirable)

Description du poste

Department of Justice and Community Safety VIC in Melbourne is seeking a contact centre officer to support victims of crime through the Financial Assistance Scheme (FAS). You will answer calls, provide clear advice and help people access the support they need with cultural safety at the core.

You will engage via the Marra Yattakunar Pathway and general FAS helpline, delivering accurate information while showing empathy and trauma-informed care.