Senior Financial Assistance Assessor - Victims Lead

Department of Justice and Community Safety; Melbourne; On-site; AUD 116,000 - 129,000; Full time

Job summary

Department of Justice and Community Safety in Melbourne is seeking a Financial Assistance Scheme senior assessor to lead a team that assesses applications for financial assistance. You will make complex decisions and help victims receive fair, timely and sensitive support.

You will guide staff through trauma-informed decisions, review complex cases, develop assessment procedures, and provide expert advice to improve Aboriginal cultural safety and victim-centred services.

Qualifications

• Demonstrated ability to lead a team and guide staff through complex decisions.
• Strong knowledge of trauma-informed practice and culturally safe service delivery.
• Understanding of family violence risk assessment and management frameworks.
• Experience supporting victims of crime and marginalised communities.

Responsibilities

• Lead and support a team of assessors to make fair, accurate decisions using a trauma-informed approach.
• Assess and decide complex financial assistance applications, including non-standard cases.
• Review decisions and prepare clear notices explaining the reasons for complex outcomes.
• Develop and improve assessment procedures to ensure consistency and informed decisions.

Skills

Team leadership

Trauma-informed practice

Aboriginal cultural safety

Family violence risk

Victim support

Education

Tertiary qualification in social services

Job description

Department of Justice and Community Safety in Melbourne is seeking a Financial Assistance Scheme senior assessor to lead a team that assesses applications for financial assistance. You will make complex decisions and help victims receive fair, timely and sensitive support.

You will guide staff through trauma-informed decisions, review complex cases, develop assessment procedures, and provide expert advice to improve Aboriginal cultural safety and victim-centred services.