Victim Support Contact Centre Advisor

Department Of Justice And Community Safety

Melbourne

On-site

AUD 81,000 - 99,000

Full time

4 days ago

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Job summary

The Department of Justice and Community Safety in Victoria is seeking a contact centre officer to support victims of crime through the Financial Assistance Scheme (FAS). You will answer calls, provide clear information on entitlements, and respond with care and cultural awareness.

This is an ongoing, full-time role with a salary range of AU$81,496–AU$98,955 per year, plus super. Aboriginal and Torres Strait Islander people are strongly encouraged to apply and adjustments to the recruitment

Qualifications

A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
You do not need a specific qualification to apply.
Strong knowledge of Aboriginal communities, including Victorian culture and current issues.

Responsibilities

As a contact centre officer, you will support victims of crime through the Financial Assistance Scheme (FAS).
You will answer calls and provide clear information about financial assistance, entitlements and support services.
Respond to victims with care, empathy and cultural awareness, including those affected by trauma.
Recognise signs of family violence and help people access appropriate support and referrals.
Follow legal requirements and service procedures while improving culturally safe and victim-focused services.