Aboriginal Victim Support Officer

Department of Justice and Community Safety, Victoria; Melbourne; Sur place; AUD 81 000 - 99 000; Plein temps

Résumé du poste

Department of Justice and Community Safety, Victoria is seeking a contact centre officer to support Aboriginal victims of crime through the Financial Assistance Scheme (FAS). You will be the first point of contact, providing culturally safe information and referrals.

You will respond with care and empathy, recognize signs of family violence, and follow service procedures to ensure victims feel heard and supported on their journey. This is a full-time role in Melbourne.

Qualifications

• Strong knowledge of Aboriginal communities, including Victorian culture, history and current issues.
• Ability to communicate sensitively with Aboriginal people and diverse backgrounds.
• Experience supporting people affected by trauma, family violence or sexual assault.
• Genuine commitment to cultural safety and self‑determination; able to build trust and manage difficult conversations.

Responsabilités

• Answer calls for the Financial Assistance Scheme (FAS).
• Provide clear information about financial assistance, entitlements and support services.
• Respond to victims with care, empathy and cultural awareness.
• Recognise signs of family violence and help access support and referrals.
• Follow legal requirements and service procedures while improving culturally safe and victim‑focused services.

Connaissances

Cultural awareness

Empathy

Communication with diverse groups

Trauma-informed support

Formation

Community services background

Description du poste

Department of Justice and Community Safety, Victoria is seeking a contact centre officer to support Aboriginal victims of crime through the Financial Assistance Scheme (FAS). You will be the first point of contact, providing culturally safe information and referrals.

You will respond with care and empathy, recognize signs of family violence, and follow service procedures to ensure victims feel heard and supported on their journey. This is a full-time role in Melbourne.