Contact Centre Officer

Department Of Justice And Community Safety; Melbourne; Sur place; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Department of Justice and Community Safety invites applications for a contact centre officer to assist victims of crime in accessing financial assistance with care and respect.

The role involves answering phone and online enquiries, providing clear information about the financial assistance scheme, and guiding clients through a straightforward process. The position values trauma-informed, culturally safe service and discretion in handling sensitive information.

Qualifications

• A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
• Experience supporting people affected by trauma is highly valued.

Responsabilités

• Answer phone and online enquiries, give clear information and support people through a simple process.
• Provide clear advice about the financial assistance scheme.
• Respond to phone and written enquiries with a sensitive and confidential approach.
• Support culturally safe, trauma-informed services that put victims first.

Formation

Community services / related fields background

Description du poste

As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect.

Key responsibilities

• You will answer phone and online enquiries, give clear information and support people through a simple process.
• provide clear advice about the financial assistance scheme.
• respond to phone and written enquiries with a sensitive and confidential approach.
• support culturally safe, trauma-informed services that put victims first.

What you need

• A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
• Experience supporting people affected by trauma is highly valued.