Aboriginal Health Liaison Officer

Bayside Health; Wonthaggi; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Onsite parking

Employee Assistance Program (Converge)

Job summary

Bayside Health is seeking an Aboriginal Health Liaison Officer to provide culturally safe support to Aboriginal and Torres Strait Islander patients and families, empowering participation in health care.

Based at Wonthaggi with travel to Regional Care Group sites, you will help develop and implement Reconciliation Action Plan and Cultural Safety initiatives, liaising with clinical teams and partners to improve health outcomes.

Qualifications

• Be a conduit between Aboriginal and Torres Strait Islander clients and staff
• Attend to the Aboriginal and Torres Strait Islander email inbox daily and provide support in Emergency Department/Urgent Care Centres as required
• Liaise, advocate with and on behalf of Aboriginal and Torres Strait Islander clients who are hospitalised or are receiving outpatient services
• Educate patients around Close the Gap resources and refer to Clinical Nurse Consultant for linking patients with Closing the Gap.
• Arrange referrals and coordination of services to internal and external services for clients and families
• Work with Bayside Health Alfred Care Group and Bayside Health Peninsula Health Care Group to support Aboriginal patients and community

Responsibilities

• Attend Aboriginal Health Team meetings
• Attend First Peoples Advisory Committee meetings
• Attend Reconciliation Action Plan Working Group
• Attend Regional Aboriginal Hospital Liaison Officer network
• Attend annual state-wide Aboriginal Hospital Liaison Officer conference
• Escort clients to medical appointments when requested
• Collaborate with Aboriginal Clinical Nurse Consultant and Aboriginal Health Nurse in client case management
• Liaise with Executive team and staff to support culturally safe care
• Maintain confidentiality and privacy in all interactions

Skills

Cultural liaison

Advocacy

Interpersonal skills

Emergency support coordination

Relationship building

Education

Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice

Job description

Employment Status: Permanent Full Time FTE (1.0) - 80 hours per fortnight

Classification: HS3

Department: Cultural Safety

Location: Wonthaggi Campus - May be required to work across all Regional Care Group sites

About Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

About the Role

The role of the Aboriginal Health Liaison Officer is to provide culturally safe support to Aboriginal or Torres Strait Islander patients and families by empowering them to participate fully in their health care management, to achieve better health outcomes. Bayside Health are committed to closing the gap and improving health outcomes and experiences for Aboriginal and Torres Strait Islander peoples. This role supports the development and implementation of the Reconciliation Action Plan and Cultural Safety Plan and key Aboriginal and Torres Strait Islander initiatives internally and with our partners. The role will work for the Regional Care Group and be based at Wonthaggi and Leongatha sites with some travel to other Regional Care Group sites.

Position Description

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Skills & Experience Required

Be a conduit between Aboriginal and Torres Strait Islander clients and staff

Attend to the Aboriginal and Torres Strait Islander email inbox each day and provide support in Emergency Department/Urgent Care Centres as/when required

Liaise, advocate with and on behalf of Aboriginal and Torres Strait Islander clients who are hospitalised or are receiving outpatient services

Educate patients around Close the Gap resources and refer to Clinical Nurse Consultant for linking patients with Closing the Gap.

Arrange referrals and coordination of services to internal and external services to and for clients and families

Work together with Bayside Health Alfred Care Group, Bayside Health Peninsula Health Care Group providing care and support to Aboriginal patients and community.

Escort clients to medical appointments (when requested and able)

Collaborate with Aboriginal Clinical Nurse Consultant and Aboriginal Health Nurse in client case management

Attend Aboriginal Health Team staff and muster meetings

Attend First Peoples Advisory Committee meetings

Attend Reconciliation Action Plan Working Group

Attend Regional Aboriginal Hospital Liaison Officer network

Attend annual state-wide Aboriginal Hospital Liaison Officer conference

Mandatory Requirements

Must identify as an Australian Aboriginal and/or Torres Strait Islander

Demonstrate: − Moderate level of English literacy, numeracy skills and computer literacy, demonstrating an ability to contribute to and prepare submissions or reports through the competent use of Microsoft office and other platforms

An organised approach to work; effectively managing responsibilities and own priorities

High level teamwork and communication skills; demonstrating strong interpersonal, communication and presentation skills and an ability to liaise with the Executive team and staff

A proven reliable and relevant work history

Understands the importance of confidentiality and privacy and demonstrates this in their everyday practice

Commitment to the care and support to the Aboriginal and Torres Strait Islander Community, demonstrating experience with helping clients with cultural safety in a health setting

Local community knowledge

Experience of working with knowledge and understanding of Aboriginal culture and how to effectively communicate with Aboriginal people is essential

Experience working effectively and sensitively with Aboriginal young people, families, communities and service providers

Undertake Multi-Agency Risk Assessment Management (MARAM) framework training as appropriate to your position and adhere to related policies

Current and satisfactory National Police Records Check.

Current Victorian Driver’s Licence - required for Domiciliary visits.

Healthcare to whom the mandatory vaccination (influenza vaccination) directions apply, will be required to be vaccinated annually

Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice, Health Work (or equivalent) through an accredited education provider, or be willing to attain it.

Minimum of 3 years’ experience in the provision of Aboriginal primary health care

Demonstrated experienced with disease prevention and health promotion activities

Take advantage of free onsite parking

Boost your take-home pay with generous salary packaging & novated leasing

Feel supported with our Employee Assistance Program (Converge)

Grow your skills through top-tier education and training partners

Join a vibrant, collaborative team led by passionate leaders

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

The role ceases advertising on 24 November 2026. Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.

Thank you for your interest in this role. Bayside Health (Regional Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to Bayside Health job openings and vacancies | SEEK