Aboriginal Hospital Liaison Officer

I Work For Sa; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Job summary

SA Health is seeking an Aboriginal Hospital Liaison Officer to support Aboriginal and Torres Strait Islander patients within the Southern Adelaide Local Health Network. The role focuses on culturally safe hospital care, navigating the patient journey and coordinating with clinical staff and community health centres.

Key duties include assisting patients from admission to discharge, arranging transport, and advocating for interpreter use when needed. Shift times are 13:00–21:00, Monday to Friday.

Qualifications

• Experience working with Aboriginal communities with cultural sensitivity.
• Able to coordinate transport and liaise with PATS coordinators.
• Ability to communicate health information clearly and respectfully.
• Demonstrated ability to work with hospital clinicians and patients.

Responsibilities

• Work with hospital clinicians to support Aboriginal and Torres Strait Islander patients’ journey, from admissions to discharge.
• Coordinate patient transport and arrange liaison with PATS coordinators.
• Advocate for interpreter use and ensure appropriate recording of Aboriginality status.
• Be a role model in the community and provide culturally safe support.

Skills

Cultural sensitivity

Communication with Aboriginal

Coordination with health services

Interpreter liaison

Education

Certificate III/IV in Aboriginal and Torres Strait Islander Primary Health Care

Job description

SA Health
Job reference: 949937
Location: 5042 - BEDFORD PARK
Job status: Ongoing
Eligibility: Open to Everyone

Southern Adelaide Local Health Network 627 subscribers

• Southern Adelaide Local Health Network - Flinders Medical Centre - Aboriginal Health Services
• Salary $82,212 - $86,180 p.a. (Pro Rata) ASO4
• Ongoing full time position

Bring Your Culture, Connection and Community Knowledge to a Role That Truly Matters

Support Aboriginal patients through culturally safe hospital care as a valued liaison across southern Adelaide health services.

This position is Aboriginal identified. In accordance with an exemption granted by the South Australian Civil and Administrative Tribunal(SACAT) under sections 30, 52 and 103 of the Equal Opportunity Act 1984 (SA), only applicants of Aboriginal and/or Torres Strait Islander descent are eligible to be appointed.

About the role:

The Aboriginal Hospital Liaison Officers (AHLO) are important partners of clinical staff in ensuring Aboriginal and Torres Strait Islander patients hospital journey is safe and culturally sensitive. The Aboriginal Hospital Liaison provides cultural support for Aboriginal and Torres Strait Islander patients admitted in hospital within Southern Adelaide Local Health Network (SALHN), as well as their escorts.

Duties for the role will include:

• Work alongside hospital clinicians in assisting Aboriginal and Torres Strait Islander patient's navigate the health system, as part of the support for their overall hospital journey, from admissions to discharge including liaison with their home community health centre to ensure continuity of care.
• Assist clinicians in communicating with clients regarding their health care and health procedure, and any other health information, in a manner that is culturally sensitive and taking into considerations of any language barrier.
• In consultation with relevant clinical staff, explain health care and clinical procedure to patients in a manner that is easily understandable and to maximise patients' cooperation to their care.
• Responsible for coordination of transport and transport arrangements for patients and their escorts, including liaison with PATS coordinators for patients and escorts from interstate.
• Advocate for use of appropriate language interpreter when needed, and monitors Aboriginality status is acknowledged and recorded appropriately for Aboriginal and Torres Strait Islander patients.
• Acting as an effective role model for clients in the community.
• Please note the Shift Times for this position is 13:00pm - 21:00pm Monday to Friday.

About you:

• Cert III or IV in Aboriginal and or Torres Strait Islander Primary Health Care (Practice or Community Care
• Demonstrated ability to work in a culturally sensitive and accountable manner with Aboriginal individuals, families and communities
• Ability to develop supportive and collaborative relationships with Aboriginal individuals, families and communities.
• Significant experience in working with Aboriginal individuals, their families and communities.
• Experience in computing skills, including email and work processing.
• Experience in working closely with Aboriginal health services and mainstream service providers

Please see the attached Role Description for additional information.

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 949937

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.