Aboriginal Client and CSO

NSW Department of Communities and Justice; Coniston; On-site; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Communities and Justice is seeking an Aboriginal Client and Community Support Officer to support Aboriginal clients at Wollongong Local Court. The role focuses on culturally informed service delivery, promoting access to justice, and building positive community relationships.

This Identified position is open only to Aboriginal and/or Torres Strait Islander people, with ongoing full-time employment and a salary in the mid-80k to mid-90k AUD range plus superannuation.

Qualifications

• Aboriginal and/or Torres Strait Islander heritage is essential.
• Current unrestricted driver’s licence is required and travel may be needed.
• Strong customer service with a respectful, inclusive approach.
• Excellent verbal and written communication with diverse people.
• High attention to detail and accurate data handling.
• Able to work collaboratively in a supportive, people‑facing team.

Responsibilities

• Deliver culturally informed support to Aboriginal clients and communities interacting with the court system.
• Assist in designing and delivering Aboriginal-focused programs and services.
• Prepare reports, maintain records and data, and coordinate community engagement initiatives.
• Work in a collaborative environment that values cultural respect, inclusivity, and community impact.

Skills

Cultural knowledge

Driver's licence

Customer service

Verbal & written communication

Attention to detail

Team player

Job description

Aboriginal Client and Community Support Officer

• Location – Wollongong Local Court
• Employment type – Ongoing full-time role
• Salary - $87,199.00 - $95,482.00 pa, plus superannuation and leave loading
• This position is open to Australian Aboriginal and Torres Strait Islander people only

We’re seeking a motivated Aboriginal Client and Community Support Officer who’s passionate about helping others and making a real difference. If this sounds like you, we encourage you to apply and be part of something meaningful.

Your role

As an Aboriginal Client & Community Support Officer, you’ll play a vital role in supporting Aboriginal clients and communities engaging with the court system. This is a great opportunity to make a meaningful impact by contributing to culturally appropriate services, promoting positive community relationships, and helping improve access to justice for Aboriginal people.

What You’ll Do

In this rewarding role, you’ll make a real difference by supporting Aboriginal clients and communities through culturally informed service and project delivery at Wollongong Local Court.

• Provide meaningful project support, exceptional customer service, and culturally safe assistance to Aboriginal clients.
• Contribute to the design, delivery, and promotion of innovative Aboriginal-focused programs and services.
• Prepare reports, manage records and data, and help coordinate impactful community engagement initiatives.
• Be part of a supportive, collaborative team that celebrates cultural respect, inclusivity, and community impact in a dynamic, people-focused environment.

What We’re Looking For

• A proud Aboriginal and/or Torres Strait Islander person with strong cultural knowledge and community connections.
• Holder of a current driver’s licence (unrestricted) and willing to travel as required.
• Strong customer service skills with a friendly, respectful approach.
• Excellent verbal and written communication, confident engaging with diverse people.
• High attention to detail with the ability to accurately manage data.
• A team player who is organised, adaptable, and committed to making a meaningful difference.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

Role

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

• Confirmation of Aboriginality form
• Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karina Boyd on 0472 849 101 or at [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via [e-mail].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Applications close Sunday, 25 October 2026 at 11:59 pm AEST.