Administration Officer

The Salvation Army; Mount Isa City; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Paid parental leave

Flexible working arrangements

Health & wellness incl FitnessPassport

Aboriginal and Torres Strait Islander支

Job summary

The Salvation Army is seeking an Administration Assistant for Mount Isa Recovery Services. You will provide essential administrative, financial and client support to keep services running smoothly in a busy environment.

Ideal candidates have 2+ years in admin, strong organisational skills, and experience with financial administration and SAMIS. You’ll work with a supportive team, receive flexible options and contribute to meaningful community outcomes.

Qualifications

• 2+ years in administration, reception or office support, preferably in community or human services.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Experience with client management and financial administration is advantageous.
• Professional, respectful and compassionate approach with participants and stakeholders.
• Commitment to The Salvation Army values and mission.

Responsibilities

• Provide efficient administrative and clerical support across Recovery Services.
• Respond to referrals and client enquiries; ensure information is recorded and managed.
• Maintain SAMIS records, data entry and client documentation.
• Provide professional support to clients via phone, in person and online.
• Coordinate transport and other support requirements for participants.
• Support the Service Manager with financial and administrative tasks.
• Process invoices, bank reconciliations and journal entries accurately and on time.
• Manage client fees and Centrepay administration.
• Coordinate purchasing, stationery and office requirements.
• Maintain filing, correspondence and record-keeping systems.
• Provide roster and administrative support as required.
• Assist with general site and office administration to support service delivery.
• Contribute to continuous improvement initiatives and high-quality service delivery.
• Maintain confidentiality and comply with policies and legislative requirements.

Skills

Administration

Customer service

Data entry

Financial administration

Tools

SAMIS

Job description

Administration Assistant – Mount Isa Recovery Services

Location: Mount Isa, QLD

Employment Type: Full-Time

Classification: SCHADS Level 3

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

Make a Difference Through Your Work

Are you organised, reliable and people-focused, with a passion for providing high-quality administrative support? The Salvation Army is seeking an Administration Assistant to join our Recovery Services team in Mount Isa. In this role, you’ll provide essential administrative, financial and client support to help ensure our services operate efficiently and effectively. You’ll be part of a supportive team where your attention to detail, professionalism and commitment to helping others will make a genuine difference to participants, staff and the wider community.

About the Role

As the Administration Assistant, you’ll be a key point of contact for participants, staff and stakeholders, providing professional and responsive administrative support across the service.

Key Responsibilities

• Provide efficient administrative and clerical support across Recovery Services.
• Respond to referrals and client enquiries, ensuring information is received, recorded and managed appropriately.
• Maintain accurate SAMIS records, data entry and client documentation.
• Provide professional and compassionate support to clients via phone, face-to-face and online enquiries.
• Coordinate transport and other support requirements for participants.
• Support the Service Manager with financial and administrative processes.
• Process invoices, accounts, bank reconciliations and journal entries accurately and within required timeframes.
• Manage client fees and Centrepay administration.
• Coordinate purchasing, stationery and general office requirements.
• Maintain effective filing, correspondence and record-keeping systems.
• Provide roster and administrative support as required.
• Assist with general site and office administration to support the smooth operation of the service.
• Contribute to continuous improvement initiatives and high-quality service delivery.
• Maintain confidentiality and comply with relevant policies, procedures and legislative requirements.

About You

You’ll be an organised and proactive administrator who enjoys working with people and supporting a busy service environment.

You’ll bring:

• Previous experience in ( 2+ years) administration, reception or office support, preferably within a community or human services environment.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confidence working with financial administration, invoices and reconciliation processes.
• Strong communication and interpersonal skills.
• The ability to manage competing priorities and work effectively as part of a team.
• Experience with client management systems such as SAMIS is highly regarded.
• A professional, respectful and compassionate approach when working with participants and stakeholders.
• A commitment to the values and mission of The Salvation Army

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Remote Area Housing Benefit to employees who live and work in the area up to $31,800 tax free)
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

Find more information here.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

We encourage people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need.

Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.

Applications will close as soon as a suitable candidate is secured.