A07 Workforce Planner

Davidson; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Davidson, in partnership with a Queensland Government organisation, is seeking a Workforce Planner in Brisbane to align workforce capacity with forecasts, availability, and service delivery targets. You will develop and optimise workforce schedules and planning strategies, monitor workloads and service levels, and adjust plans to support operational performance and customer outcomes.

You will analyse workforce data to produce forecasts, reports and actionable insights, maintain planning data,

Qualifications

• Experience in workforce planning, scheduling or similar operational environment.
• Strong analytical skills to translate data into insights and recommendations.
• Ability to support delivery of programs and services through resource management.

Responsibilities

• Developing and maintaining workforce schedules aligned to forecast demand and operational requirements.
• Monitoring capacity, workloads and service levels and responding to changing requirements.
• Analysing workforce data to produce forecasts, reports and actionable insights.
• Maintaining workforce planning data and system configurations.
• Providing advice on resource management and workforce capability.
• Identifying opportunities to improve workforce planning processes, systems and efficiency.
• Collaborating with stakeholders to support effective workforce planning and service delivery.

Skills

Workforce planning

Scheduling

Data analysis

Stakeholder communication

Continuous improvement

Problem solving

Job description

Davidson is partnering with a Queensland Government organisation that delivers essential services to the Queensland community.

With a strong focus on improving customer experiences and delivering accessible, connected and responsive government services, the organisation supports Queenslanders through a range of service channels, including phone, digital and face-to-face services.

Queensland Government is committed to creating an inclusive, respectful and diverse workplace and encourages applications from people of all backgrounds and life experiences.

About the Role

As the Workforce Planner, you will play a key role in ensuring workforce capacity is aligned with forecasts, employee availability, operational requirements and service delivery targets.

You will develop and optimise workforce schedules and planning strategies, monitor workloads and service levels, and make timely adjustments to support operational performance and customer service outcomes.

Key responsibilities will include:

• Developing and maintaining workforce schedules aligned to forecast demand and operational requirements
• Monitoring workforce capacity, workloads and service levels and responding to changing requirements
• Analysing workforce data to produce forecasts, reports and actionable insights
• Maintaining workforce planning data and relevant system configurations
• Providing advice on resource management and workforce capability
• Identifying opportunities to improve workforce planning processes, systems and operational efficiency
• Working collaboratively with stakeholders to support effective workforce planning and service delivery

This is an opportunity to contribute to meaningful work that supports the delivery of more customer-focused, accessible and responsive services for Queenslanders.

About You

You will bring relevant workforce planning and resource management experience, supported by strong analytical capability and a practical approach to continuous improvement and problem-solving.

You will also demonstrate:

• Experience in workforce planning, scheduling, resource management or a similar operational environment
• Strong analytical skills and the ability to translate workforce data into meaningful insights and recommendations
• The ability to build knowledge of resource management requirements and support the delivery of agreed programs and services
• Excellent communication and interpersonal skills, with the ability to provide clear and considered advice to a diverse range of stakeholders
• Strong problem-solving capability and a continuous improvement mindset
• An enthusiastic and collaborative communication style that contributes to a positive team environment

We are seeking an individual whose skills, experience and behaviours align with the requirements of the role and who can make a positive contribution within a Queensland Government environment.

The Benefits

This opportunity provides the chance to join a positive, healthy, safe and respectful workplace where people are valued and diversity is embraced.

You will have the opportunity to undertake meaningful work that contributes to the delivery and ongoing improvement of services for Queenslanders.

Pre-employment Checks

The successful candidate will be required to complete a criminal history check on commencement.

Queensland Government welcomes applicants from all backgrounds, and reasonable adjustments or additional support can be provided throughout the recruitment process where required.