3IC Store Leader — Drive Sales & Team Excellence (Fountain Gate)

JD Sports Australia & New Zealand; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount

Employee assistance program

Mental Health champions

Parental leave

Job summary

JD Sports Australia & New Zealand is seeking a 3IC to lead store teams across Sunday to Thursday shifts. You’ll coach staff, drive sales and customer service excellence, and work closely with the Store Manager to hit KPIs.

You’ll bring experience in customer-facing retail, a collaborative mindset and passion for sports fashion. This role offers development opportunities and a dynamic fast-paced environment.

Qualifications

• Experience in customer-facing service roles.
• Retail experience in a key holder or entry-level leadership role.
• Results-driven with a track record of achieving KPIs.
• Positive attitude and ability to motivate others.
• Collaborative with strong communication skills.
• Growth mindset and enthusiasm for learning.
• Passion for sports fashion brands and product knowledge.

Responsibilities

• Model great customer service, every customer, every time.
• Coach team to deliver service over task mentality.
• Support Store Manager to drive sales and KPI performance.
• Use financial reporting to identify trade trends and opportunities.
• Assist in weekly visual merchandising direction and promotional launches.
• Assist in recruiting, inducting and developing team members.
• Uphold company retail standards and deliver visual excellence.
• Work with BOH to ensure product availability and operational excellence.

Skills

Customer service

Retail leadership

Team coaching

Communication

Growth mindset

Job description

JD Sports Australia & New Zealand is seeking a 3IC to lead store teams across Sunday to Thursday shifts. You’ll coach staff, drive sales and customer service excellence, and work closely with the Store Manager to hit KPIs.

You’ll bring experience in customer-facing retail, a collaborative mindset and passion for sports fashion. This role offers development opportunities and a dynamic fast-paced environment.