3IC - Fountain Gate

JD Sports Australia & New Zealand; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount

Employee assistance program

Mental Health champions

Parental leave

Job summary

JD Sports Australia & New Zealand is seeking a 3IC to lead store teams across Sunday to Thursday shifts. You’ll coach staff, drive sales and customer service excellence, and work closely with the Store Manager to hit KPIs.

You’ll bring experience in customer-facing retail, a collaborative mindset and passion for sports fashion. This role offers development opportunities and a dynamic fast-paced environment.

Qualifications

• Experience in customer-facing service roles.
• Retail experience in a key holder or entry-level leadership role.
• Results-driven with a track record of achieving KPIs.
• Positive attitude and ability to motivate others.
• Collaborative with strong communication skills.
• Growth mindset and enthusiasm for learning.
• Passion for sports fashion brands and product knowledge.

Responsibilities

• Model great customer service, every customer, every time.
• Coach team to deliver service over task mentality.
• Support Store Manager to drive sales and KPI performance.
• Use financial reporting to identify trade trends and opportunities.
• Assist in weekly visual merchandising direction and promotional launches.
• Assist in recruiting, inducting and developing team members.
• Uphold company retail standards and deliver visual excellence.
• Work with BOH to ensure product availability and operational excellence.

Skills

Customer service

Retail leadership

Team coaching

Communication

Growth mindset

Job description

Who Are We

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion. In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion. Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart. Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field. We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Sunday to Thursday with varying shift times. By applying you’re confirming your availability to work across these days. At JD Sports, our customer is at the heart of everything we do. As 3IC, you are a key member of the store leadership team working together to deliver great customer and employee experiences. You are a true sales leader, leading by example with passion and purpose. Your team draws inspiration and motivation from your energy as you coach them to deliver great in-store experiences. The 3IC contributes directly to the store’s success. Through your energy, collaborative approach and knowledge of retail best practices, you will assist in achieving daily store and business goals, including coaching your team to hit all sales targets. Your individual contribution and performance set the stage for excellence, while your management of daily store operations ensures that we consistently uphold our company’s standards.

You are responsible for, but not limited to the following:

• Model great customer service, every customer, every time
• Visibly driving service outcomes by coaching team to deliver exceptional service and a ‘service over task’ mentality
• Support the Store Manager and Assistant Store Manager to drive sales and KPI performance
• Utilise financial reporting to identify trade trends and opportunities and implement action plans
• Assist the Management Team to complete weekly visual merchandising direction & promotional launches
• Assist in recruiting, inducting and developing team members
• Uphold company retail standards and deliver visual excellence
• Work with BOH team to ensure product availability and operational excellence

WHO YOU ARE

• Experience in a customer-facing service role
• Previous retail experience in a key holder or entry level leadership role
• Results driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs
• A positive attitude, enabling you to motivate others and maintain a high-performing team culture.
• Collaborator with strong communication skills
• Passionate to learn with a growth mindset
• Loves sports fashion brands and is enthusiastic about sharing your knowledge with customers to build brand loyalty
• Ability to work efficiently in a fast-paced team environment

WHAT’S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.