3IC Retail Leader — Drive Service & Sales

JD Sports

Melbourne

On-site

AUD 55,000 - 71,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Staff discount

Employee Assistance Program

Job summary

JD Sports is seeking an energetic 3IC to join our Melbourne store leadership team. You will coach and develop a high-performing sales team, driving exceptional customer experiences and achieving daily sales targets.

You will work across Sunday to Thursday, supporting the Store Manager and Assistant Manager, while using trading data to spot opportunities and maintain retail standards. A passion for sports fashion helps you connect with customers and brand loyalty.

Qualifications

Experience in a customer-facing service role.
Retail experience in a key holder or entry-level leadership role.
Results-driven with proven ability to lead teams to achieve KPIs.
Positive attitude with the ability to motivate others and maintain a high-performing team culture.
Strong communication and collaboration skills.
Growth mindset and enthusiasm for sports fashion brands.

Responsibilities

Model great customer service, every customer, every time.
Coach the team to deliver exceptional service and a service-over-task mentality.
Support the Store Manager and Assistant Store Manager to drive sales and KPI performance.
Utilise financial reporting to identify trade trends and opportunities and implement action plans.
Assist in recruiting, inducting and developing team members.
Uphold company retail standards and deliver visual excellence.
Work with BOH team to ensure product availability and operational excellence.