3IC - Fountain Gate

JD Sports Fountain Gate; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Mental Health champions

Parental leave (up to 12 weeks)

Job summary

JD Sports Fountain Gate is seeking a proactive 3IC to join our dynamic Melbourne team. You will lead by example, coach sales professionals, and contribute to delivering exceptional customer service while supporting store operations and visual merchandising.

You will collaborate with the Store Manager to drive daily sales targets, manage team performance, and ensure a high-energy, customer-focused store environment. A passion for sports fashion and a positive leadership style are essential.

Qualifications

• Experience in customer-facing service roles.
• Previous retail leadership or key holder experience.
• Strong communication and teamwork skills.
• Ability to coach and drive sales performance.

Responsibilities

• Model excellent customer service and a customer-first mindset.
• Lead and coach team to deliver great in-store experiences and hit sales targets.
• Support Store Manager in driving KPI performance and visual merchandising standards.
• Assist with recruitment, onboarding and development of team members.

Skills

Customer service

Retail leadership

Communication skills

Team motivation

Job description

Known best as the'Undisputed King of Trainers',JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Sunday to Thursday with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As3IC, you are a key member of the store leadership team working together to deliver great customer and employee experiences.

You are a true sales leader, leading by example with passion and purpose. Your team draws inspiration and motivation from your energy as you coach them to deliver great in-store experiences.

The 3IC contributes directly to the store’s success. Through your energy, collaborative approach and knowledge of retail best practices, you will assist in achieving daily store and business goals, including coaching your team to hit all sales targets.

Your individual contribution and performance set the stage for excellence, while your management of daily store operations ensures that we consistently uphold our company’s standards.

Youare responsible for, but not limited to the following:

Model great customer service, every customer, every time

Visibly driving service outcomes by coaching team to deliver exceptional service and a ‘service over task’ mentality

Support the Store Manager and Assistant Store Manager to drive sales and KPI performance

Utilise financial reporting to identify trade trends and opportunities and implement action plans

Assist the Management Team to complete weekly visual merchandising direction & promotional launches

Assist in recruiting, inducting and developing team members

Uphold company retail standards and deliver visual excellence

Work with BOH team to ensure product availability and operational excellence

WHO YOU ARE

Experience in a customer-facing service role

Previous retail experience in a key holder or entry level leadership role

Results driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs

A positive attitude, enabling you to motivate others and maintain a high-performing team culture.

Collaborator with strong communication skills

Passionate to learn with a growth mindset

Loves sports fashion brands and is enthusiastic about sharing your knowledge with customers to build brand loyalty

Ability to work efficiently in a fast-paced team environment

WHAT’S IN IT FOR YOU?

Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market

Training and development opportunities to kickstart, evolve and shape your career

Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre

Access to our attractive staff discount! This can also be used for friends and family

Access to our Employee Assistance Program & Mental Health champions

Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.