2nd-Line Enterprise Apps Support Specialist

Osborne Richardson; Sydney; On-site; AUD 80,000 - 83,000; Full time

Job summary

Osborne Richardson, a public sector recruitment specialist, seeks a Level 2 ICT Support Analyst to manage complex system issues, user support, and maintenance of corporate applications. The role focuses on service excellence under SLAs, with a strong customer-service orientation and collaboration within the ICT team.

The position is based in Bankstown, Sydney area, working with a range of applications including Microsoft 365, Windows, Citrix, and AD.

Qualifications

• Customer-facing ICT operations experience and strong service delivery
• Analytical and problem-solving skills to resolve tickets within SLAs
• Strong communication with technical and non-technical audiences

Responsibilities

• Investigate root causes, diagnose and resolve issues for corporate applications
• Oversee accounts, users and permissions to ensure secure access
• Provide high-level technical support for software across the organisation
• Manage servicedesk tickets, prioritise problems and changes to minimise backlog
• Monitor system performance and ensure applications run optimally
• Collaborate with IT team for integrated software solutions
• Document issues and solutions and report on usage and performance
• Stay updated with industry developments and new technologies

Skills

Customer service

Analytical thinking

Problem solving

Communication

Stakeholder engagement

Tools

Microsoft 365

Windows 10/11

Citrix

Active Directory

Cloud technologies

Job description

Osborne Richardson, a public sector recruitment specialist, seeks a Level 2 ICT Support Analyst to manage complex system issues, user support, and maintenance of corporate applications. The role focuses on service excellence under SLAs, with a strong customer-service orientation and collaboration within the ICT team.

The position is based in Bankstown, Sydney area, working with a range of applications including Microsoft 365, Windows, Citrix, and AD.