2IC Store Leader—Elevate Teams & Customer Experience

Singtel; Port Macquarie; On-site; Confidential; Full time

Benefits offered by this job

Discounts

Parental Leave

Wellbeing support

Career development

Job summary

Optus Port Macquarie is seeking an Assistant Store Manager (2IC) who is supportive, driven and people-focused to lead a high-performing team in a busy retail environment. You will mentor staff, deliver outstanding customer experiences and partner with the Store Manager to drive performance.

You’ll foster a welcoming store culture, coach for outcomes, manage daily operations and handle escalated customer issues with calm professionalism.

Qualifications

• Experience leading teams in a retail environment.
• Proven ability to coach and develop staff.
• Strong customer service focus and problem solving.

Responsibilities

• Lead by example and support the Store Manager to build a high-performance store culture.
• Coach and mentor team members with clear guidance and feedback.
• Maintain a welcoming, customer-first environment and drive positive experiences.
• Support daily operations, team coordination and service delivery to uplift performance.
• Handle escalated customer enquiries with calm professionalism and de-escalation techniques.
• Foster team engagement and continuous learning to strengthen collaboration.

Skills

Leadership

Coaching

Customer service

Retail operations

Team development

Job description

Optus Port Macquarie is seeking an Assistant Store Manager (2IC) who is supportive, driven and people-focused to lead a high-performing team in a busy retail environment. You will mentor staff, deliver outstanding customer experiences and partner with the Store Manager to drive performance.

You’ll foster a welcoming store culture, coach for outcomes, manage daily operations and handle escalated customer issues with calm professionalism.