2IC Store Manager: Lead Team, Elevate Customer Experience

Singtel; Central Coast Council; On-site; Confidential; Full time

Benefits offered by this job

Employee discounts

Monthly credit

Parental leave

Professional development

Diversity networks

Job summary

Optus is seeking an Assistant Store Manager (2IC) for the Tuggerah team in Australia. You will support the Store Manager to foster a high‑performing, customer‑centric culture and coach staff to deliver outstanding experiences.

You will lead by example, oversee daily operations, manage escalations calmly, and drive performance through engagement and learning, contributing to Optus' inclusive, growth‑driven environment.

Qualifications

• Leadership experience in retail or service teams.
• Proven ability to coach and develop staff.
• Customer‑first mindset in a fast‑paced environment.

Responsibilities

• Lead by example to build a high‑performance culture.
• Coach and develop team members with guidance and feedback.
• Maintain a warm, customer‑first environment.
• Support daily operations and drive performance improvements.
• Handle escalated customer enquiries with professionalism.
• Foster team engagement and continuous learning.

Skills

Supportive leadership

Customer first coaching

Calm under pressure

Operational awareness

Team culture & adaptability

Job description

Optus is seeking an Assistant Store Manager (2IC) for the Tuggerah team in Australia. You will support the Store Manager to foster a high‑performing, customer‑centric culture and coach staff to deliver outstanding experiences.

You will lead by example, oversee daily operations, manage escalations calmly, and drive performance through engagement and learning, contributing to Optus' inclusive, growth‑driven environment.