2IC Store Manager - People-First Leader

Singtel Group; Redland City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on Optus products

Monthly credit

Additional leave: Connected day

Parental leave up to 14 weeks

Diversity networks

Wellbeing support 24/7 counselling

Job summary

Optus is seeking an Assistant Store Manager / 2IC to join our Victoria Point team. You’ll lead alongside the Store Manager to inspire a high‑performing, customer‑first culture and coach team members to deliver outstanding service.

In this hands‑on role you’ll support daily operations, drive performance, handle escalated queries with calm professionalism, and help grow the store’s culture and customer experience. Inclusive leadership and adaptability are valued.

Qualifications

• Supportive leadership that empowers others to perform at their best.
• Customer‑first coaching to deliver memorable experiences.
• Calm under pressure, with de‑escalation in challenging situations.
• Operational awareness of retail performance and store efficiency.
• Adaptable team culture building in changing priorities.

Responsibilities

• Lead by example, supporting the Store Manager to build a high‑performance, inclusive culture.
• Coach and develop team members with clear guidance and feedback.
• Maintain an energised, customer‑first environment.
• Coordinate daily operations and drive efficiency and service.
• Handle escalated customer enquiries with calm, professional de‑escalation.
• Celebrate wins, support goal setting and cross‑team collaboration.

Skills

Supportive leadership

Customer first coaching

Calm under pressure

Operational & business awareness

Team culture & adaptability

Job description

Optus is seeking an Assistant Store Manager / 2IC to join our Victoria Point team. You’ll lead alongside the Store Manager to inspire a high‑performing, customer‑first culture and coach team members to deliver outstanding service.

In this hands‑on role you’ll support daily operations, drive performance, handle escalated queries with calm professionalism, and help grow the store’s culture and customer experience. Inclusive leadership and adaptability are valued.