2IC (Second in Charge)

National Dental Care; City Of Rockingham; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Ongoing training and professional devt

Career progression within a growing ng

Competitive remuneration package

Networking opportunities across AUS

Supportive and collaborative team

Access to modern dental technologies

Job summary

National Dental Care is seeking a dynamic 2IC (Second in Charge) for Port Kennedy Central Dental Care to support daily operations and lead the team alongside the Practice Manager.

You will blend leadership, front reception, dental assisting, and administrative duties while delivering a high standard of patient care in a busy, modern practice with access to advanced dental technologies.

Qualifications

• Minimum 2 years’ experience within the dental industry.
• Experience in Front Reception and Dental Assisting.
• Experience using Dental4Windows (D4W).
• Strong organisational skills, attention to detail, and ability to manage priorities in a fast-paced environment.
• Proficient in Microsoft Office.

Responsibilities

• Support the Practice Manager in day-to-day operations and lead the team.
• Provide training, coaching and feedback to team members.
• Act as the Practice Manager’s delegate in their absence.
• Assist with rostering, administration, reporting, and planning.
• Monitor adherence to practice policies and service standards.
• Oversee stock, equipment and resources to support operations.
• Deliver high standard of patient care and customer service.
• Manage reception operations including patient enquiries, bookings, and payments.
• Ensure clear communication between clinical and administrative teams.

Skills

Front reception

Dental assisting

Leadership

Organisation

MS Office

Dental4Windows (D4W)

Autonomous decision making

punctuality

Tools

Dental4Windows (D4W)

MS Office

Job description

2IC (Second in Charge) - Port Kennedy Central Dental Care

Full-time opportunity available!

About National Dental Care

National Dental Care is seeking a dynamic, highly organised, and motivated 2IC (Second in Charge) to support our team at Port Kennedy Central Dental Care.

National Dental Care is one of Australia's largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies, including scanners and CBCTs. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities.

This is a fantastic opportunity to join a supportive network of almost 1,000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Role

As the 2IC at our busy Port Kennedy practice, you will play a critical role in supporting both the clinical and administrative functions of the practice. Working closely with the Practice Manager, you will help lead the team, ensure smooth day-to-day operations, and deliver an exceptional patient experience.

This role is ideal for an experienced dental professional who enjoys a combination of leadership, reception, dental assisting, and operational responsibilities.

Key Responsibilities

• Support the Practice Manager in the effective day-to-day management and operation of the practice.
• Lead, support, and motivate team members, including providing training, coaching, and constructive feedback.
• Act as the Practice Manager’s delegate when required, taking responsibility for team operations and decision‑making in their absence.
• Assist with rostering, administration, reporting, planning, and operational problem‑solving.
• Monitor team performance and promote adherence to practice policies, procedures, and service standards.
• Oversee stock, equipment, and practice resources to ensure the team has what it needs to operate effectively.
• Deliver a high standard of patient care and customer service across all patient interactions.
• Manage reception operations, including patient enquiries, appointments, payments, and the resolution of escalated concerns.
• Facilitate clear and effective communication between clinical and administrative teams.
• Support workplace health and safety, infection control, and regulatory compliance requirements.
• Maintain a professional, organised, and welcoming practice environment.

Skills & Experience

• Minimum 2 years’ experience within the dental industry (Essential).
• Previous experience in both Front Reception and Dental Assisting (Essential).
• Experience using Dental4Windows (D4W) (Essential).
• Strong organisational skills, attention to detail, and the ability to manage competing priorities in a fast‑paced environment (Essential).
• Sound computer literacy, including proficiency in Microsoft Office.
• Previous leadership, senior reception, treatment coordination, or team leadership experience.
• Professional presentation and a strong commitment to delivering exceptional patient care.
• Confident working autonomously, making decisions, and taking initiative when required.
• Adaptable, proactive, and solutions‑focused approach.
• Reliable, punctual, and committed to contributing positively to the team.
• Availability to start at 7:45am (Essential).
• Availability to work alternate Saturdays (Essential).

What We Offer

• Ongoing training and professional development opportunities.
• Career progression within a growing national organisation.
• Competitive remuneration package and incentive opportunities.
• Fantastic networking opportunities with highly skilled dental professionals across Australia.
• A fun, supportive, and collaborative team culture.
• Access to modern dental technologies and equipment.
• Opportunities to participate in local community engagement and fundraising initiatives.