2IC Operations Manager

Intertek; Perth; On-site; AUD 150,000 - 210,000; Full time

Job summary

Intertek is seeking an experienced 2IC Operations Manager to partner with the Operations Manager. You will lead multiple mine site laboratory operations, ensure safety, quality and performance, and drive improvements across site teams, with regular travel to client operations and sites.

You will influence commercial outcomes, supervise Site Managers and Superintendents, and champion a strong safety culture while aligning with Intertek’s global quality and service standards.

Qualifications

• Tertiary qualification in science or related discipline.
• Extensive experience in commercial or mine-site laboratory operations.
• Minimum five years in senior operational leadership roles.
• Experience within ISO 17025 and ISO 45001 environments.
• Ability to coach and develop geographically dispersed teams.
• Strong commercial acumen including budgets, cost control, and P&L management.
• Excellent communication and stakeholder engagement skills.
• Advanced proficiency with MS Office and business systems.

Responsibilities

• Lead and optimise multiple mine site laboratory operations across Australia.
• Ensure services meet customer expectations, contractual obligations, quality standards, and turnaround times.
• Mentor and develop Site Managers and Superintendents into high-performing teams.
• Oversee workforce planning, recruitment, onboarding, and performance management.
• Manage site rosters to align with operations and client needs.
• Conduct regular site visits to audit and improve performance.
• Drive continuous improvements in safety, productivity and service delivery.
• Maintain compliance with Safety Management Plans, Quality Management Systems, and Safe Work Procedures.
• Build strong relationships with mining clients and stakeholders.

Skills

Leadership

Safety culture

Stakeholder engagement

P&L management

Budgeting

Education

Science degree

Tools

Microsoft Office

Business systems

Job description

About the role

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 45,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

Within our Minerals business, we support mining and exploration clients through innovative laboratory, inspection, and analytical services that enable confident decision-making across the mining lifecycle.

The 2IC Operations Manager will work alongside the Operations Manager to ensure mine site laboratories consistently deliver safe, efficient, and high-quality services to clients. They will provide leadership and guidance to Site Managers and Superintendents, support operational and commercial performance, oversee compliance with safety and quality systems, and play a key role in business improvement initiatives, tender submissions, and new site mobilisations. The role requires regular travel to client operations and mine sites, with a minimum of 12 site visits annually.

Key responsibilities

Support the Operations Manager in leading and optimising multiple mine site laboratory operations across Australia

Ensure laboratory services consistently meet customer expectations, contractual obligations, quality standards, and turnaround times

Lead, mentor, and develop Site Managers and Superintendents to build engaged and high-performing teams

Oversee workforce planning, recruitment, onboarding, performance management, and succession planning activities

Manage and optimise site rosters to meet operational and client requirements

Conduct regular site visits to support, audit, and improve operational performance

Drive continuous improvement initiatives focused on safety, productivity, efficiency, and service delivery

Champion a strong safety culture and ensure compliance with all client and Intertek safety requirements

Maintain and oversee Safety Management Plans, Quality Management Systems, and Safe Work Procedures

Build and maintain strong relationships with mining clients and key stakeholders

About you

Tertiary qualification in Science or a related discipline

Extensive experience within commercial laboratory and/or mine site laboratory operations

Minimum five years' experience in senior operational leadership roles

Strong understanding of mining, sample preparation, mineral analysis, and laboratory service delivery

Demonstrated experience working within ISO 17025 and ISO 45001 accredited environments

Proven ability to lead, coach, and develop geographically dispersed teams

Strong commercial acumen, including experience with budgets, cost control, and P&L management

Excellent communication, stakeholder engagement, and relationship-building skills

Advanced Microsoft Office and business systems capability

Why Join Intertek?

At Intertek, our people are at the heart of everything we do. We offer a collaborative environment where safety, innovation, and professional growth are highly valued.

You will enjoy:

A senior leadership role with significant operational influence.

Exposure to some of Australia's leading mining operations.

The opportunity to shape operational strategy and business growth.

A supportive and inclusive culture focused on safety and development.

Career progression opportunities within a global organisation.

A competitive remuneration package, company benefits, and ongoing development opportunities.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?


• What's your expected annual base salary?


• How much notice are you required to give your current employer?


• How many years of Operational Leadership experience do you have?


• Have you completed a qualification in science?

Science & Research More than 10,000 employees

Intertek is the industry leader, Whether your business is local or global, we can ensure your products meet quality, health, environmental, safety, and social accountability standards for virtually any market around the world.

We go beyond testing, inspecting and certifying products; we help customers improve performance, gain efficiencies in manufacturing and logistics, overcome market constraints, and reduce risk. We've earned a reputation for helping our customers increase the value of their products, gain competitive advantage, and develop trusted brands. Through our services we help our clients to minimise the adverse health and environmental impact of their products and processes for the benefit of society as a whole.

Source: this is an extract from the company's own website

Intertek is the industry leader, Whether your business is local or global, we can ensure your products meet quality, health, environmental, safety, and social accountability standards for virtually any market around the world.

We go beyond testing, inspecting and certifying products; we help customers improve performance, gain efficiencies in manufacturing and logistics, overcome market constraints, and reduce risk. We've earned a reputation for helping our customers increase the value of their products, gain competitive advantage, and develop trusted brands. Through our services we help our clients to minimise the adverse health and environmental impact of their products and processes for the benefit of society as a whole.

Source: this is an extract from the company's own website

What can I earn as an Operations Manager