2IC Operations Leader, Defence Living & Working Services

Ventia; Northern Territory; On-site; AUD 140,000 - 190,000; Full time

Job summary

Ventia in Australia is seeking an experienced Assistant Base Operations Manager to join our Defence operations team. You will act as 2IC, overseeing Living & Working Services across accommodation, hospitality, transport, fitness, and workplace services to support Defence personnel.

You’ll lead multi-disciplinary teams, partner with Defence stakeholders, and shape day-to-day service delivery while ensuring safety, quality, and contract performance in a dynamic, mission‑critical environment.

Qualifications

• Experience leading multi-service operations in Defence or facilities.
• Proven ability to manage large teams and complex contracts.
• Strong safety, quality and compliance focus.

Responsibilities

• Lead Living & Working Services operations across Defence estate.
• Act as operational delegate when the Base Operations Manager is unavailable.
• Provide leadership across Hospitality, Accommodation, Cleaning, Laundry, Transport, Fitness Centres, and Pest Control.
• Drive operational performance, customer satisfaction, compliance, and service excellence.
• Lead workforce planning, rostering, resource allocation, and service continuity initiatives.
• Support budget management, productivity improvements, and contract performance objectives.
• Ensure compliance with WHS, Defence, HACCP, quality, and contractual requirements.
• Build trusted relationships with Defence representatives, subcontractors, and internal stakeholders.
• Coach and develop supervisors to create a high-performing, safety-focused culture.
• Coordinate support for Defence exercises, special events, and contingency operations.

Skills

Leadership

Ops management

Stakeholder mgmt

Budgeting

People development

Defence exp

Job description

Ventia in Australia is seeking an experienced Assistant Base Operations Manager to join our Defence operations team. You will act as 2IC, overseeing Living & Working Services across accommodation, hospitality, transport, fitness, and workplace services to support Defence personnel.

You’ll lead multi-disciplinary teams, partner with Defence stakeholders, and shape day-to-day service delivery while ensuring safety, quality, and contract performance in a dynamic, mission‑critical environment.