Defence Base Cleaning & Guest Services Lead

Ventia; Puckapunyal; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Uniform/PPE

Health insurance discounts

Employee Assistance Program

Retail discounts

Safety program

Veteran Employer of Choice

Job summary

Ventia are seeking a dedicated and experienced Cleaning & Guest Services Manager to lead our cleaning operations supporting Australia’s Defence community. This leadership role drives guest services delivery, safety compliance, and operational excellence across defence sites.

The position requires 3+ years in a managerial role in cleaning or a related field with relevant qualifications. You will lead rostering, budgeting, and capacity planning while partnering with Training to empower your team.

Qualifications

• 3+ years in a managerial role in cleaning or similar field.
• Diploma/degree in facilities or hospitality management (advantageous).
• Certification in cleaning management or related discipline (advantageous).
• Strong understanding of health and safety regulations related to accommodation & cleaning.

Responsibilities

• Coordinate development and implementation of guest and cleaning service strategies and action plans.
• Manage cleaning supplies and equipment for the team.
• Provide leadership and technical support to Supervisors and Managers on operations and people management.
• Respond to client enquiries and handle questions or complaints quickly and professionally.
• Handle budgeting and ensure the team runs efficiently.
• Ensure compliance with health and safety standards.
• Regular reporting on performance and operational efficiency.
• Work closely with Training Coordinator to develop and empower your team.
• Employee rostering ensuring service requirements are achieved and planned variances met.

Skills

Leadership

Operations management

Guest services

Budgeting

Health & safety

Staff rostering

Education

Diploma in Facilities Management

Degree in Hospitality Management

Cleaning management certification

Job description

Ventia are seeking a dedicated and experienced Cleaning & Guest Services Manager to lead our cleaning operations supporting Australia’s Defence community. This leadership role drives guest services delivery, safety compliance, and operational excellence across defence sites.

The position requires 3+ years in a managerial role in cleaning or a related field with relevant qualifications. You will lead rostering, budgeting, and capacity planning while partnering with Training to empower your team.