24/7 IT Service Desk Analyst — Windows & Mac Support

Special Broadcasting Service (SBS) Australia

Port Macquarie

On-site

AUD 70,000 - 75,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health care checks

Salary packaging

Employee Assistance Programme

Flexible work arrangements

Fitness Passport gym membership

Job summary

SBS Australia is seeking a customer-focused Service Desk Analyst to join the SBS Technology team. You will deliver frontline IT support for Windows and Mac environments, manage incidents and requests, and ensure adherence to service levels in a 24/7 rotating roster.

The role reports to the Technology Support Manager and requires strong communication skills for technical and non-technical audiences. The ideal candidate has several years in technology support, ITIL familiarity, and can work across

Qualifications

Experience with Windows 10/11 and macOS support.
3+ years in a Technology support team environment.
ITIL knowledge and service management exposure.
Willingness to work a rotating shift including after-hours.
Demonstrated communication skills with both technical and non-technical stakeholders.

Responsibilities

Provide frontline IT support across PC, Mac, web, email and phone channels.
Perform basic system administration tasks and maintain security and data integrity.
Maintain and update Helpdesk documentation and SOPs.
Collaborate with 3rd party vendors and internal teams to support SBS IT environment.