24/7 Command Centre & Service Desk Lead
Australian Bureau of Meteorology
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Job summary
The Australian Bureau of Meteorology seeks a seasoned IT Operations Leader to manage a 24/7 Command Centre and Service Desk, ensuring continuous monitoring, incident management, and service health across the IT environment. You will coordinate triage, escalation, and cross-functional response with resolver teams, vendors, and service providers to sustain service continuity.
You will lead workforce planning, rosters, governance, and data-driven improvements to incidents, performance, and
Job description
The Australian Bureau of Meteorology seeks a seasoned IT Operations Leader to manage a 24/7 Command Centre and Service Desk, ensuring continuous monitoring, incident management, and service health across the IT environment. You will coordinate triage, escalation, and cross-functional response with resolver teams, vendors, and service providers to sustain service continuity.
You will lead workforce planning, rosters, governance, and data-driven improvements to incidents, performance, and
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