Customer Care Representative

Illawarra Rugby League; Australia; Remote; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Well-being program

Employee discounts

Career growth

Training provided

Job summary

Probe CX is seeking Customer Care Representatives to join our refreshed Contact Centre, offering full-time or part-time roles. You will assist older Australians and their families with access to care packages and services, solving issues with empathy and care.

Join a team that values learning, development, and collaboration, with opportunities to grow your career and to participate in a dynamic, purpose-led environment.

Qualifications

• Excellent verbal and written communication essential.
• Ability to handle multiple tasks in a fast-paced environment.
• Proactive attitude with a genuine desire to help customers.

Responsibilities

• Be the friendly voice and helping hand for older Australians, their families & carers.
• Assist them in accessing care packages & services with empathy.
• Collaborate with colleagues to share insights and celebrate successes.

Skills

Communication skills

Multitasking

Positive attitude

Problem solving

Tech-savvy

Customer service experience bonus

Job description

We're on the lookout for multiple Customer Care Representatives to join our newly refurbished Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a Customer Care Representative

• Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.

• Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.

• Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn’t love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences

• Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!

Your skills to pay the bills

• A natural communicator with excellent verbal and written skills

• Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease

• A positive attitude and a genuine desire to help others

• Problem‑solving prowess and the ability to think on your feet

• Proficiency with technology and ability to navigate across multiple platforms and software

• Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!

Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!

The must-haves

• Full work rights to work within Australia

• A National Police clearance - satisfactory requirements to be met

• Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm; & Saturday 10am - 4pm

  
  

What’s in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.

• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

  
  

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.