24/7 Broadcast & Managed Services Leader

SBS; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

SBS Head of Managed Services is responsible for owning and delivering the Managed Services strategy and ensuring reliable, 24/7 playout and national transmission for SBS television and radio. You will lead a multidisciplinary team, manage major partners, and own service levels, KPIs and incident response.

Reporting to the Chief Technology Officer, you will align technology delivery with SBS priorities, drive continuous improvement, and contribute to broader technology strategy within SBS

Qualifications

• Senior leadership experience in high-consequence, audience-facing or mission-critical environments.
• Experience managing large outsourced or managed-service arrangements.
• Proven ability to lead significant projects, service transitions and organizational change.
• Strong expertise in vendor governance and contract lifecycle management.
• Experience translating service performance and risk into executive-level assurance.

Responsibilities

• Lead performance of playout, transmission and distribution services with reliability and operational excellence.
• Govern enterprise vendor partnerships to improve performance and strategic alignment.
• Drive technology transformation and continuous improvement for efficiency and resilience.
• Lead infrastructure services across broadcast, playout, transmission, distribution, digital and supporting systems; develop teams and culture.
• Oversee business continuity, budgeting, risk, and long-term planning to support SBS objectives.
• Manage people, suppliers, contracts, budget, risk and service outcomes across Managed Services.

Skills

Senior leadership

Incident management

Vendor governance

Contract lifecycle

Service level management

Disaster recovery

Executive communication

Job description

SBS Head of Managed Services is responsible for owning and delivering the Managed Services strategy and ensuring reliable, 24/7 playout and national transmission for SBS television and radio. You will lead a multidisciplinary team, manage major partners, and own service levels, KPIs and incident response.

Reporting to the Chief Technology Officer, you will align technology delivery with SBS priorities, drive continuous improvement, and contribute to broader technology strategy within SBS