2 Case Manager/ Coordinator positions (CHSP and SAH - Experienced)

ECHO Community Services; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary sacrifice up to $18,500

Free parking facilities

Professional growth opportunities

Job summary

Echo Community Services invites applications for two Case Manager/Coordinator roles. Based in Perth, you will coordinate in-home and community aged care services, manage care plans, and advocate for clients under CHSP and SAH funding streams.

The positions require 1–2 years aged care experience and strong organisational, communication, and CRM skills. Hours are standard business days with on-call rotation; salary sacrifice options and free parking are offered, plus opportunities for professional

Qualifications

• Certificate III or IV in Aged Care or equivalent with case management experience.
• Strong organisational skills and ability to work under pressure.
• Proficient with Microsoft Office and CRM systems including ECASE.

Responsibilities

• Case manage client care services including in-home and community activities.
• Oversee care planning, client clinical care, and case management.
• Ensure services meet client needs under CHSP/SAH funding streams.
• Maintain confidential records and ensure quality and compliance.

Skills

Case management

Organisation

Communication

Microsoft Office

CRM systems

Education

Certificate III/IV in Aged Care

Tools

Microsoft Excel

ECASE CRM

Job description

2 Case Manager/ Coordinator positions (CHSP and SAH - Experienced)

Job Type: Permanent - Full Time

Location: Perth - Eastern Suburbs

Job Category: Community Services & Development - Aged Care,Customer Service,Operations

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

Our goal is to provide services at the same time, on the same day and with the same team ofhomecarerswhich means that you know the people who are coming and the time they will arrive.

As a registered charity, we specialise in caring for the elderly, empowering them to maintain their independence with dignity.

Our commitment lies in delivering in home services 7 days a week for Support at Home recipients and 5 days a week for CHSP recipients.

We prioritise trust and continuity by guaranteeing our clients consistent home carers and schedule service, there by upholding their wellbeing and dignity.

Job Description

About the Roles:

As aCare Partner (Case Manager/ Coordinator), you will ensure personalised home care services meet client needs and align with ECHO's strategic goals. You will provide guidance, advocacy, and coordinate services for clients under the Aged Care funding streams, requiring strong organisational skills and a collaborative approach.

Key Responsibilities:

• Case manage Echo's client care services, including in-home and community activities, ensuring seamless coordination and support.
• Oversee care planning, client clinical care, case management, front-line support, and continuous improvement.
• Ensure home care services are delivered in line with client requirements under the funding streams.
• Monitor client progress, address concerns, and adjust care plans to optimise satisfaction and outcomes.
• Maintain accurate records of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards.
• Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance.
• Contribute to continuous improvement and innovation to keep Echo's services competitive and aligned with strategic objectives.

Hours: Monday to Friday, 8:00 am to 4:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.

Desired Skills and Experience

Qualifications:

• Certificate III or IV in Individual Support Work or Aged Care or Enrolled nurse with case management experience.

Experience:

• Minimum 1-2 years of Aged Care experience (either in residential Aged Care facilities or community Aged Care).
• CHSP or SAH experience with Aged Care funding streams.
• Demonstrated ability to work well under pressure, meet tight timeframes and manage complaints in a respectful and timely manner.
• Knowledge and demonstrated experience in client assessment, care planning, and risk identification for complex, high needs clients.
• Significant experience in home care and/or residential aged care.
• Demonstrated ability to work independently and prioritise tasks for effective and efficient service delivery.
• Above average verbal and written communication skills.
• Fluent and clearly spoken English communication skills.
• Above average organisational skills, with the ability to manage multiple tasks, prioritise workload, and maintain organised records.
• Above average skills in Microsoft Office suite applications including Word and Excel.
• Average financial and numerical literacy and experiencing in managing budgets.
• Understanding of CRM software, especially the ECASE system, is highly regarded.
• Experience in Dementia and / or Palliative care.
• Knowledge of Aged Care Quality and Safety Standards.
• Familiarity with legislation and regulations related to aged care.
• Salary sacrifice options to optimise take-home pay (up to $18,500)
• Free parking facilities.
• Opportunities for professional growth and development.

For your application to progress, kindly address the above criteria.