Technical Support & Repair Specialist

Apple Inc.; Österreich; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Stock programs

Relocation assistance

Product discounts

Tuition reimbursement

Insurance benefits

Job summary

Apple Retail in Austria seeks a Technical Specialist to provide expert troubleshooting and exceptional service for Apple customers on the sales floor and in the Genius Bar. You will learn Apple repair processes, stay current on products, and educate customers on options to buy or repair.

Strong interpersonal skills and a passion for helping people are essential, along with flexibility for store hours including evenings and weekends.

Qualifications

• Availability to work nights, weekends, and public holidays.
• Proficient in the local language, both written and spoken.

Responsibilities

• Develop knowledge and stay up to date on Apple products and repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Identify recurring repair problems and provide feedback to Apple.
• Educate customers on repairs, products, services, and purchasing options.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Technical troubleshooting

Customer service

Team collaboration

Problem solving

Job description

Apple Retail in Austria seeks a Technical Specialist to provide expert troubleshooting and exceptional service for Apple customers on the sales floor and in the Genius Bar. You will learn Apple repair processes, stay current on products, and educate customers on options to buy or repair.

Strong interpersonal skills and a passion for helping people are essential, along with flexibility for store hours including evenings and weekends.