Technical Support Engineer (m/w/d) IN WIEN

chatarmin.com; Wien; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Chatarmin.com in Vienna is seeking a Technical Support Engineer to join our Customer Success Team. You’ll be the first line of defense when customers need help and a key voice in improving our tech support processes and feedback loop.

You don’t need 10 years of experience—3–5 years in tech support or a similar role within B2B SaaS is ideal. Fluency in German and English, understanding of API calls and JSON, and the ability to prompt LLMs clearly are essential.

Qualifications

• 3–5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
• Read and understand JSON and API documentation; practical experience prompting LLMs
• Clear communicator in writing and speech (fluent in German and English)
• Calm under pressure, eager to learn, and ready to hustle
• Preferably living in Vienna, Europe is a must
• Fluency in both German and English (spoken and written) is mandatory

Responsabilités

• Be the go-to person for questions from customers (chat, email, and tickets)
• Maintain a portfolio of 100+ clients end-to-end
• Set up and improve AI agents setups
• Onboard and improve clients with clear roadmap and communication
• Troubleshoot and resolve issues fast - or elevate smart when needed
• Write and maintain clear technical documentation and knowledge base articles

Connaissances

German language

English language

Customer support

API & JSON understanding

LLM prompting

Communication

Outils

JSON

API documentation

APIs & Webhooks

Description du poste

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

• Be the go-to person for questions from customers (chat, email, and tickets)
• Maintain a portfolio of 100+ clients end-to-end
• Setup and improve AI agents setups
• Onboard and improve clients with clear roadmap and communication
• Troubleshoot and resolve issues fast - or elevate smart when needed
• Write and maintain clear technical documentation and knowledge base articles

Qualifikation

• 3–5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
• You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
• You enjoy engaging directly with customers and take pride in resolving issues efficiently.
• Clear communicator in writing and speech (fluent in German and English)
• Calm under pressure, eager to learn, and ready to hustle
• Preverably living inVienna. Europe is a must.
• Fluency in both German and English (spoken and written) is mandatory.
• Young, highly motivated team with zero ego
• Direct impact on the company and the product
• Zero politics, just ownership and impact
• Real career growth: This is a launchpad, not a dead-end
• Fair base salary + performance bonus: Your impact drives your income

Interview Process

• Assignment to check skill level
• 30 Min Call with CS Lead
• Trial Day in the Vienna Office & Cultural Fit