Technical Support Engineer (m/w/d) IN WIEN

Join; Wien; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Career growth

Office in Vienna

Zusammenfassung

Join, a fast-growing B2B SaaS startup in Vienna, seeks a Technical Support Engineer to join the Customer Success Team. You’ll be the first line of defense when customers need help, own issues end-to-end for 100+ clients, and help improve AI agent setups and self-serve documentation.

You don’t need 10 years of experience; we value grit, curiosity, and the drive to solve problems fast. Fluency in German and English is mandatory, and ideally you live in Vienna, Europe.

Qualifikationen

• 3-5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS.
• You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
• You enjoy engaging directly with customers and take pride in resolving issues efficiently.
• Clear communicator in writing and speech (fluent in German and English)
• Calm under pressure, eager to learn, and ready to hustle
• Preverably living inVienna. Europe is a must.
• Fluency in both German and English (spoken and written) is mandatory.

Aufgaben

• Be the go-to person for questions from customers (chat, email, and tickets)
• Maintain a portfolio of 100+ clients end-to-end
• Setup and improve AI agents setups
• Onboard and improve clients with clear roadmap and communication
• Troubleshoot and resolve issues fast - or escape smart when needed
• Write and maintain clear technical documentation and knowledge base articles

Kenntnisse

API & JSON understanding

LLM prompting experience

Customer communication

German & English fluency

Jobbeschreibung

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

Aufgaben

• Be the go-to person for questions from customers (chat, email, and tickets)
• Maintain a portfolio of 100+ clients end-to-end
• Setup and improve AI agents setups
• Onboard and improve clients with clear roadmap and communication
• Troubleshoot and resolve issues fast - or escape smart when needed
• Write and maintain clear technical documentation and knowledge base articles

Qualifikation

• 3-5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS
• You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
• You enjoy engaging directly with customers and take pride in resolving issues efficiently.
• Clear communicator in writing and speech (fluent in German and English)
• Calm under pressure, eager to learn, and ready to hustle
• Preverably living inVienna. Europe is a must.
• Fluency in both German and English (spoken and written) is mandatory.

Benefits

• Young, highly motivated team with zero ego
• Direct impact on the company and the product
• Zero politics, just ownership and impact
• Real career growth: This is a launchpad, not a dead-end
• Fair base salary + performance bonus: Your impact drives your income

Interview Process

1. Assignment to check skill level
2. 30 Min Call with CS Lead
3. Trial Day in the Vienna Office & Cultural Fit