Technical Project Manager - Customer Success

Anexia Internetdienstleistungs GmbH; Wien; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Good transport

Flexible hours

Mentoring program

Further training

Free parking

Mobile phone & notebook

Snacks & drinks

Company cars

Employee events

Fun corner

Zusammenfassung

Anexia Internetdienstleistungs GmbH is seeking a Technical Project Manager (m/f/d) in Vienna to lead complex IT/customer projects from handover to delivery. You will coordinate Sales, Technology and Customer Success, maintaining clear plans, milestones and dependencies while ensuring contractual compliance and high customer satisfaction.

Responsibilities include proactive status updates, change and escalation management, and close collaboration with internal teams.

Qualifikationen

• Several years of project management experience in an IT or service delivery environment with management of customer projects and external stakeholder relations.
• Strong communication skills and professional stakeholder management with customers and internal teams.
• Structured, independent working style with high quality standards.
• Experience with PM tools (Jira or similar) and basic IT infrastructure understanding is a plus.
• PM certification (IPMA, PMP, PRINCE2) is a benefit; willingness to learn.

Aufgaben

• Take ownership of and manage customer projects, including creating and maintaining project plans with milestones and dependencies.
• Plan and coordinate internal implementation tasks across multiple technical departments.
• Continuously monitor project status and proactively communicate updates to stakeholders.
• Manage changes and handle escalations with a focus on solutions.
• Ensure compliance with contractual requirements, processes, and KPIs.
• Oversee project closure and handover to operational units and coordinate billable services with Accounting.
• Collaborate with Sales, Technology and Customer Success as the central point of contact with direct customer impact.
• Contribute to ongoing development of processes, interfaces and monitoring/reporting structures.

Kenntnisse

Project management

Stakeholder management

Communication skills

German and English

Organizational skills

Tools

Jira

IT infrastructure basics

Jobbeschreibung

Technical Project Manager (m/f/d) - Customer Success

In your role as Project Manager, you will be responsible for the successful delivery of exciting technical customer projects from handover through to completion. As the central point of contact between Sales, Technology and our customers, you ensure structured processes, transparent communication and high-quality, contract-compliant execution with a clear focus on customer satisfaction and sustainable process improvement.

Profile

• Taking ownership of and managing customer projects, including creating and maintaining project plans with milestones and dependencies
• Planning and coordinating all internal implementation tasks across multiple technical departments
• Continuously monitoring project status and proactively communicating updates to internal and external stakeholders
• Managing changes and handling escalations responsibly with a clear focus on solutions
• Ensuring compliance with contractual requirements, processes, quality standards and KPIs
• Project closure, including formal handover to operational units and coordination of billable services with Accounting
• Close collaboration with Sales, Technology and Customer Success as the central point of contact with direct customer impact
• Active participation in the continuous development of processes, interfaces and monitoring and reporting structures

Wanted

• Several years of project management experience in an IT or service delivery environment, including management of customer projects and external stakeholder relations.
• Strong communication skills, confident stakeholder management and a professional approach to customers and internal stakeholders
• Strong organizational skills, a structured and independent working style and a high standard of quality
• Experience with PM tools (e.g. Jira or similar) and a basic technical understanding of IT infrastructure or hosting is an advantage
• Experience in change and escalation management
• PM certification (IPMA, PMP, PRINCE2) is a benefit; high self-motivation and willingness to learn
• Excellent written and spoken German and English skills

Reward

Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location):

• good transport connections and flexible working hours. Period.
• Not to mention further training,
• a mentoring program
• free parking
• a mobile phone and notebook
• snacks and drinks
• company cars
• employee events
• a fun corner, ...