Team Lead - Managed Workplace

Isolutions AG; Schweiz; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Half Fare Card

Fully covered business trips

27 vacation days a year

SnowBootCamp and team events

Résumé du poste

isolutions AG in Switzerland and Barcelona seeks an experienced leader to head the Managed Workplace team, guiding dedicated customer teams and developing team members through goal setting, coaching, and maintaining a skills matrix.

You will own service quality and SLA compliance across the workplace portfolio, act as escalation point for complex incidents, and drive automation and standardization with PowerShell and ITIL practices, while cost control and collaboration with Product Owner remain

Qualifications

• Vocational training as IT specialist EFZ or equivalent.
• 5
• 3+ years in Microsoft 365 at engineer level with 1–2 years leadership.
• 4
• Solid expertise in Microsoft 365, Intune, Entra ID, CA and Exchange Online.
• 4
• Engineer mindset focused on automation and standardization (PowerShell).
• 4
• Familiar with ITIL Incident/Request/Change/Problem and ServiceNow.
• 5
• Certifications MS-102, MD-102, SC-300, ITIL 4 Foundation or willingness to obtain.
• 6
• Leadership with clarity, empathy, and prioritization under pressure.
• 5
• Fluent German and good English; French beneficial.
• 4

Responsabilités

• You lead the Managed Workplace team professionally and disciplinarily, guiding customer teams and developing employees through goal setting and skills matrix maintenance.
• You are responsible for service quality and SLA compliance across the workplace portfolio and act as escalation point for complex cases and major incidents.
• You plan capacity, shifts, and vacation coverage across Switzerland and Barcelona locations and lead a distributed team with cultural sensitivity.
• You drive recruiting, onboarding, and succession planning and strategically expand the team.
• You establish an engineering culture with a portion of capacity dedicated to engineering, and drive automation and standardization.
• You develop your team from support-oriented to engineering profiles and measure improvements like automation share and ticket volume reductions.
• You ensure standardization tools are used efficiently and maintain high-quality documentation and a living knowledge base with vTeam Operations & Architecture & Automation.
• You act as Process Owner for onboarding, service expansion, and transition; delegate implementation to technical leads and ensure audit-ready documentation.
• You work closely with Product Owner, Customer Success Management, and Service Desk to align needs, roadmap, and operations.
• You manage cost center and budget, monitor utilization and billability, and assist Presales with effort estimates and technical expertise.

Connaissances

Leadership

Automation mindset

Process ownership

Communication

German fluency

English proficiency

Formation

IT specialist EFZ or equivalent

HF/FH preferred

Certifications: MS-102/MD-102/SC-300

Outils

ServiceNow

PowerShell

Description du poste

This is what you get up for in the morning:

• You lead the Managed Workplace team both professionally and disciplinarily – including the dedicated customer teams - and actively develop your employees through goal setting, development discussions, and a well-maintained skills matrix
• You are responsible for service quality and SLA compliance across the entire workplace portfolio and act as the escalation point for complex customer cases and major incidents
• You plan capacity, shifts, and vacation coverage across the Switzerland and Barcelona locations and lead a distributed team with sensitivity to cultural and linguistic differences
• You actively drive recruiting, onboarding, and succession planning and strategically expand the team
• You establish a true engineering culture within the team: you allocate a fixed share of capacity to engineering, analyze recurring ticket patterns together with your team, and ensure that these lead to sustainable solutions - automation, self-service, and policy or standard changes instead of repetition
• You systematically develop your team from support-oriented profiles toward engineering profiles and make improvements measurable (share of recurring cases, degree of automation, ticket volume per customer)
• You ensure that our standardization tools are used efficiently and correctly across our customers' environments. You ensure high-quality documentation and a living knowledge base - together with our vTeam Operations & Architecture & Automation
• You act as Process Owner for your team's core processes - for example onboarding, service expansion, and transition - and are responsible for your customers' operational documentation: up to date, traceable, and audit-ready. You delegate the operational implementation to your technical leads
• You work closely with the Product Owner, Customer Success Management, and Service Desk to ensure that customer needs, the roadmap, and operations are aligned
• You are responsible for your team's cost center and budget, manage utilization and billability, and support Presales with effort estimates and technical expertise.

We would like you to:

• You have completed vocational training as an IT specialist (Informatiker/in EFZ) or an equivalent qualification; further education at HF/FH level is an advantage or already planned.
• You have at least three years of professional experience in the Microsoft 365 environment at engineer level and have already gained one to two years of leadership experience - either professionally or disciplinarily.
• You have solid expertise in Microsoft 365, Intune, Microsoft Entra ID, Conditional Access, and Exchange Online and are able to assess and support the technical decisions made by your team.
• You think like an engineer: you recognize patterns in recurring cases, challenge manual processes, and actively drive automation and standardization (e.g. with PowerShell) - even when short-term ticket pressure is high.
• You think in processes: you are familiar with ITIL-based Incident, Request, Change, and Problem Management as well as ServiceNow, and you enjoy taking ownership of processes, documenting them, and continuously improving them.
• You hold certifications such as MS-102, MD-102, or SC-300 and ITIL 4 Foundation, or are willing to obtain them; leadership or coaching training is a plus.
• You lead with clarity and empathy, are confident in handling conflicts, decisive, and able to maintain an overview and prioritize effectively even under pressure.
• You communicate confidently with customers and management and actively promote an open feedback culture.
• You have fluent German and good English skills; French is an advantage.

Are you an experienced leader with a passion for the modern Microsoft workplace?

Are you excited about leading and developing a team of workplace specialists and working with them to shape the modern workplace for our customers? Do you want to take responsibility for service quality, standardization, and the continuous development of our managed workplace services – while remaining technically close to the action?

Our philosophy is: Engineering instead of repetitive execution. Ten identical tickets should not be solved manually ten times – for us, they are a signal that we should build something that will help us in the future. Do you want to embed exactly this mindset within a team?

Then we are looking for you! Get inspired by the isolutions Experience and become part of a team that communicates openly and directly, supports and challenges one another, and is spread across Switzerland and Barcelona.

Central Locations

All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare

Flat Hierarchies, open Feedback and corporate Culture

We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether

Events are in our DNA

Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether

For the Sake of the Environment

Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork

Employee Promotion and Development

Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries

+ 1 Week of Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity

We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis